INTEGRATED AUTOMATED SOLUTION FOR THE MANAGEMENT OF SERVICES FOR THE DISABLED AND OTHERS

• US 20150278969A1
• Filed: 03/26/2014
• Published: 10/01/2015
• Est. Priority Date: 03/26/2014
• Status: Abandoned Application

• Current Assignee: Conduent Business Services, LLC (Conduent, Inc.)
• Original Assignee: Xerox Corporation (Xerox Holdings Corp.)
• Inventors: Evanitsky, Eugene S., Benoy, Reeta J.
• Application Number:
  US14/225,771
• Publication Number:
  US 20150278969A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/00 Administration; Management
• CPC Class Codes: G06Q 50/10 Services

Abstract

Methods and systems for managing services for disabled persons. A tracking database can be created and updated with information from a number of databases or with information based on an elapsed time. A smart tag can be issued to a disabled person upon request by processing and analyzing data contained in the tracking database. Information with respect to status of the smart tag can be viewed by enforcement authorities to detect the validity of the smart tag. The smart tag can be automatically activated or inactivated by mapping data from the tracking database to prevent fraudulent usage. The smart tag can be configured with a universal handicapped logo and a panic alert button for alerting a response service when the disabled person is in an emergency situation.

Claims

1. An automated method for the management of services, said method comprising:

associating an identifier with a person and at least one service unique to said person;

authenticating said identifier with respect to said person to ensure proper authentication of said person and said at least one service unique to said person; and

tracking data indicative of how said person utilized said at least one service for management of said at least one service.

2. The method of claim 1 further comprising establishing an online portal to enable enforcement and management of said at least one service.

3. The method of claim 1 wherein said identifier comprises a smart tag.

4. The method of claim 1 wherein said at least one service comprises a handicapped parking service.

5. The method of claim 1 wherein said at least one service comprises a disabled benefit entitlement.

6. The method of claim 1 further comprising associating a database with a server, wherein said database contains data associated said at least one service and said person.

7. The method of claim 3 further comprising automatically activating or inactivating said smart tag in response to tracking said data in order to prevent fraudulent usage of said smart tag.

8. An automated system for the management of services, said system comprising:

a processor;

a data bus coupled to said processor; and

a computer-usable medium embodying computer program code, said computer-usable medium being coupled to said data bus, said computer program code comprising instructions executable by said processor and configured for;

associating an identifier with a person and at least one service unique to said person;

authenticating said identifier with respect to said person to ensure proper authentication of said person and said at least one service unique to said person; and

tracking data indicative of how said person utilized said at least one service for management of said at least one service.

9. The system of claim 8 wherein said instructions are further configured for establishing an online portal to enable enforcement and management of said at least one service.

10. The system of claim 8 wherein said identifier comprises a smart tag.

11. The system of claim 8 wherein said at least one service comprises a handicapped parking service.

12. The system of claim 8 wherein said at least one service comprises a disabled benefit entitlement.

13. The system of claim 8 wherein said instructions are further configured for associating a database with a server, wherein said database contains data associated said at least one service and said person.

14. The system of claim 10 wherein said instructions are further configured for automatically activating or inactivating said smart tag in response to tracking said data in order to prevent fraudulent usage of said smart tag.

15. A processor-readable medium storing code representing instructions to cause a process for the automated management of services, said code comprising code to:

associate an identifier with a person and at least one service unique to said person;

authenticate said identifier with respect to said person to ensure proper authentication of said person and said at least one service unique to said person; and

track data indicative of how said person utilized said at least one service for management of said at least one service.

16. The processor-readable medium of claim 15 wherein said code further comprises code to establish an online portal to enable enforcement and management of said at least one service.

17. The processor-readable medium of claim 15 wherein said identifier comprises a smart tag.

18. The processor-readable medium of claim 15 wherein said at least one service comprises a handicapped parking service.

19. The processor-readable medium of claim 15 wherein said at least one service comprises a disabled benefit entitlement.

20. The processor-readable medium of claim 17 wherein said code further comprises code to automatically activate or inactivate said smart tag in response to tracking said data in order to prevent fraudulent usage of said smart tag.