SYSTEMS AND METHODS FOR AUTOMATED DISPENSING SYSTEMS IN RETAIL LOCATIONS

• US 20150279147A1
• Filed: 03/31/2015
• Published: 10/01/2015
• Est. Priority Date: 03/31/2014
• Status: Active Grant

• Current Assignee: Digital Answer Media, Inc.
• Original Assignee: AVT Inc.
• Inventors: Winsor, James, Illingworth, Shannon Wayne, Fujioka, Robb
• Granted Patent: US 9,940,773 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G07F 7/005 Details or accessories
• CPC Class Codes: G07F 9/001 Interfacing with vending machines using mobile or wearable devices
• CPC Class Codes: G07F 9/002 Vending machines being part of a centrally controlled network of vending machines
• CPC Class Codes: G07F 9/009 User recognition or proximity detection

Abstract

An automated vending system for retail locations can include: an exterior housing that houses a plurality of differently shaped items for purchase and return; a data processor that is disposed in the exterior housing and that is coupled to an external server having a database; a display device on a face of the exterior housing; a memory storing computer-executable instructions that cause the automated vending system to execute vending and returning of an item; a payment validation device that is configured to accept payment information; a storage area that holds a plurality of items; an item compartment that is disposed within the exterior housing and that is capable of opening to the user; an item dispenser that dispenses an item from the storage area to the item compartment; and a detector that is positioned to detect foreign activity within the item compartment.

Claims

1. An automated vending system for retail locations, comprising:

an exterior housing configured to house a plurality of differently shaped items for purchase and return;

at least one data processor that is disposed in the exterior housing and that is coupled to an external server having a database;

a display device on a face of the exterior housing, the display device being coupled to the data processor and being configured to accept user input for executing a transaction;

a memory storing computer-executable instructions that, when executed by the at least one data processor, cause the automated vending system to execute vending and returning of at least one item of interest;

a payment validation device that is configured to accept payment information from a user, using the data processor, the payment validation device being disposed on or in the exterior housing;

a storage area that is configured to hold a plurality of items, the storage area being inside the exterior housing;

an item compartment that is disposed within the exterior housing and that is capable of opening to the user, using the data processor;

an item dispenser that is configured to transport, using the data processor, an item from the storage area to the item compartment; and

a detector that is positioned to detect foreign activity within the item compartment, using the at least one data processor.

2. The automated vending system of claim 1, wherein:

when the accepted user input corresponds to vending at least one item of interest, the display device is configured to accept user input for selecting the at least one item of interest, the payment validation device is configured to accept payment from the user, and the payment information is received from a user'"'"'s payment device, and

the vending includes i) validating the user'"'"'s payment device, ii) verifying that sufficient space in the item compartment exists for the selected at least one item, iii) using the detector to detect fraud based on improper user activity being detected, and iv) dispensing the item to the compartment based on the validating, verifying and detecting fraud.

3. The automated vending system of claim 2, wherein when the accepted user input corresponds to purchasing two or more items, the item dispenser dispenses the two or more selected items at once instead of sequentially dispensing the two or more selected items.

4. The automated vending system of claim 2, wherein when the accepted user input corresponds to purchasing two or more items, each selected item is sequentially dispensed, wherein the item dispenser dispenses a first item to the item compartment and does not dispense a next item until a predetermined event.

5. The automated vending system of claim 4, wherein the predetermined event is detecting that the first item and foreign activity are free from the item compartment.

6. The automated vending system of claim 5, wherein the predetermined event includes detecting a hand that removes the first item.

7. The automated vending system of claim 2, wherein upon the user selecting an item for purchase, the display device offers related items for sale.

8. The automated vending system of claim 1, wherein:

the database includes information about a plurality of items,

the item compartment includes;

at least one image sensor that is configured to take a plurality of images of an item to be placed in the compartment by the user; and

a scale that is configured to weigh the item to be placed in the compartment, and

when the accepted user input corresponds to returning at least one item, the at least one item is returned based on the at least one image sensor and the scale generating data that matches the item to the information of the item in the database.

9. The automated vending system of claim 8, wherein the memory further includes computer-executable instructions that, when executed by the data processor, connect to the database to:

determine whether the user'"'"'s payment information has a history of fraudulent returns;

compare images from the at least one image sensor to identify the item to be returned;

verify that a weight of the item corresponds with a predefined weight of the item in the database; and

determining that a return is appropriate based on the steps of determining the history, comparing the images, and verifying the weight.

10. The automated vending system of claim 8, further comprising a return bin,

wherein the memory further includes computer-executable instructions that, when executed by the data processor when it has been determined that a return is appropriate, cause the at least one item to be transported to the return bin.

11. The automated vending system of claim 10, wherein when the at least one item has been returned, the user is prompted to receive a return of a monetary value of the returned item, an exchange of the monetary value of the item for an item of equal or lesser value, or a redemption ticket for redeeming the item at a future time and/or at another location.

12. The automated vending system of claim 1, wherein the automated vending system is positionable within merchandising fixtures, end caps or retail rows/columns or islands of retail stores, wherein the exterior housing has a width of about 48″

and a height of about 60″

.

13. The automated vending system of claim 1, wherein the automated vending system is configured as a mobile unit for ambulatory use or recovery in retail locations.

14. The automated vending system of claim 1, further comprising:

a plurality of wheels attached to a bottom face of the automated vending system; and

leveling feet that are adjustable to a height greater than a height of the wheels.

15. The automated vending system of claim 1, further comprising an audio output device that is configured to produce sounds, the audio output device being tailored to output according to each step of the transaction.

16. The automated vending system of claim 1, wherein a surface of the exterior housing is configured to receive an outside wrap.

17. The automated vending system of claim 1, further comprising an integrated desensitizer that deactivates theft-deterrent strips upon executing the transaction to deactivate an RF or magnetic theft deterrent security strip.

18. A plurality of automated vending systems according to claim 1, wherein each of the automated vending systems are connected to the external server and wherein a transaction at one automated vending system can be used at another automated vending system.

19. The automated vending system of claim 1, further comprising a user-facing image sensor mounted on or in the face of the exterior housing,

wherein upon sensing a human within a predetermined range of the automated vending system, the image sensor captures an image of the human,

wherein the image of the human is analyzed for demographic information and matched using images from a certain subset of images stored in the database, the subset being defined by geographical area, and

wherein the display device provides content customization based on the analyzed and matched image.

20. The automated vending system of claim 1, further comprising a personal identification input device that accepts personal information from the user,

wherein the personal information is matched against historical data of the user and/or personal reference data of the user, and

wherein the display device is configured to display customized content to the user based on the matched personal information.