SYSTEMS AND METHODS FOR MANAGING DISTRIBUTED SALES, SERVICE AND REPAIR OPERATIONS
First Claim
Patent Images
1. A computer implement method to establish a remote service session between a client device and a remote computer system, the method comprising:
- storing, in a memory of the client device, a remote service session establishment module that, when executed by a processor, causes the processor to initiate a remote service session request between the client device and the remote computer;
activating, via a user interface associated with the client device, the remote service session establishment module;
retrieving, at a processor of a computer device, a unique identification of the client device;
determining, using a processor of a computer device, whether the unique identification of the client device matches an entry stored in a memory;
establishing a remote service session between the remote computer system and the client device only when the unique identification of the client device is determined to match the entry stored in the memory; and
determining a client account associated with the client device when a remote service session is established.
0 Assignments
0 Petitions
Accused Products
Abstract
The systems and methods of the present disclosure are generally related to managing distributed sales, service and repair operations. In particular, the systems and methods of the present disclosure relate to managing a distributed network of sales, service and/or repair operations that include automated features.
-
Citations
20 Claims
-
1. A computer implement method to establish a remote service session between a client device and a remote computer system, the method comprising:
-
storing, in a memory of the client device, a remote service session establishment module that, when executed by a processor, causes the processor to initiate a remote service session request between the client device and the remote computer; activating, via a user interface associated with the client device, the remote service session establishment module; retrieving, at a processor of a computer device, a unique identification of the client device; determining, using a processor of a computer device, whether the unique identification of the client device matches an entry stored in a memory; establishing a remote service session between the remote computer system and the client device only when the unique identification of the client device is determined to match the entry stored in the memory; and determining a client account associated with the client device when a remote service session is established. - View Dependent Claims (2, 3, 4, 5, 6)
-
-
7. A computer system that facilitates a remote service session between a client device and a remote computer, the computer system comprising:
-
a remote service session initiation module stored on a memory of the client device that, when executed by a processor of the client device, causes the processor to initiate a remote service session request between the client device and the remote computer; a client device identification module stored on a memory that, when executed by a processor, causes the processor to retrieve a unique identification of the client device when the remote service session initiation module is executed; a client device verification module stored on a memory that, when executed by a processor, causes the processor to determine whether the unique identification of the client device matches an entry stored in a memory; and a remote service session establishment module stored on a memory that, when executed by a processor, causes the processor to establish a remote service session between the remote computer system and the client device only when the unique identification of the client device is determined to match the entry stored in the memory. - View Dependent Claims (8, 9, 10, 11, 12, 13, 20)
-
-
14. A non-transitory computer-readable medium having instructions stored thereon that, when executed by a processor, cause the processor to facilitate a remote service session between a client device and a remote computer, the non-transitory computer-readable medium comprising:
-
a remote service session initiation module that, when executed by a processor of the client device, causes the processor to initiate a remote service session request between the client device and the remote computer; a client device identification module that, when executed by a processor, causes the processor to retrieve a unique identification of the client device when the remote service session initiation module is executed; a client device verification module that, when executed by a processor, causes the processor to determine whether the unique identification of the client device matches an entry stored in a memory; and a remote service session establishment module that, when executed by a processor, causes the processor to establish a remote service session between the remote computer system and the client device only when the unique identification of the client device is determined to match the entry stored in the memory. - View Dependent Claims (15, 16, 17, 18, 19)
-
Specification