SYSTEMS AND METHODS FOR MANAGING DISTRIBUTED SALES, SERVICE AND REPAIR OPERATIONS

• US 20150281368A1
• Filed: 03/25/2014
• Published: 10/01/2015
• Est. Priority Date: 03/25/2014
• Status: Abandoned Application

• Current Assignee: David Milman
• Original Assignee: David Milman
• Inventors: Milman, David
• Application Number:
  US14/225,400
• Publication Number:
  US 20150281368A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 3/04817 using icons graphical or visual programming using iconic symbols G06F8/34
• CPC Class Codes: G06F 3/0484 for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
• CPC Class Codes: G06F 9/451 Execution arrangements for user interfaces
• CPC Class Codes: G06F 9/452 Remote windowing, e.g. X-Window System, desktop virtualisation protocols for virtual reality H04L67/131
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance
• CPC Class Codes: H04L 67/141 Setup of application sessions admission control or resource allocation in data switching networks H04L47/70

Abstract

The systems and methods of the present disclosure are generally related to managing distributed sales, service and repair operations. In particular, the systems and methods of the present disclosure relate to managing a distributed network of sales, service and/or repair operations that include automated features.

Claims

1. A computer implement method to establish a remote service session between a client device and a remote computer system, the method comprising:

storing, in a memory of the client device, a remote service session establishment module that, when executed by a processor, causes the processor to initiate a remote service session request between the client device and the remote computer;

activating, via a user interface associated with the client device, the remote service session establishment module;

retrieving, at a processor of a computer device, a unique identification of the client device;

determining, using a processor of a computer device, whether the unique identification of the client device matches an entry stored in a memory;

establishing a remote service session between the remote computer system and the client device only when the unique identification of the client device is determined to match the entry stored in the memory; and

determining a client account associated with the client device when a remote service session is established.

2. The method of claim 1, wherein the user interface associated with the client device includes a user input device and a service session icon displayed on a display device of the client device.

3. The method of claim 1, wherein activation of the remote service session establishment module causes the processor to generate a data entry display on a display device of the client device, wherein the data entry display includes a problem identification area where a user can enter a description of a problem associated with the client device.

4. The method of claim 1, further comprising:

determining whether the client account associated with the client device is current, wherein the remote service session between the remote computer system and the client device is established only when the client account associated with the client device is determined to be current.

5. The method of claim 1, further comprising:

displaying on a display device of the client device, using a processor of the client device, an indication whether the remote service session was established.

6. The method of claim 1, further comprising:

generating a display, using a processor of the remote computer system, on a display device of the remote computer system an indication of a problem associated with the client device only when a remote service session is established.

7. A computer system that facilitates a remote service session between a client device and a remote computer, the computer system comprising:

a remote service session initiation module stored on a memory of the client device that, when executed by a processor of the client device, causes the processor to initiate a remote service session request between the client device and the remote computer;

a client device identification module stored on a memory that, when executed by a processor, causes the processor to retrieve a unique identification of the client device when the remote service session initiation module is executed;

a client device verification module stored on a memory that, when executed by a processor, causes the processor to determine whether the unique identification of the client device matches an entry stored in a memory; and

a remote service session establishment module stored on a memory that, when executed by a processor, causes the processor to establish a remote service session between the remote computer system and the client device only when the unique identification of the client device is determined to match the entry stored in the memory.

8. The computer system of claim 7, further comprising:

a client account association module stored on a memory that, when executed by a processor, causes the processor to determine a client account associated with the client device when a remote service session is established.

9. The computer system of claim 8, further comprising:

a client account verification module store on a memory that, when executed by a processor, causes the processor to determine whether the client account associated with the client device is current, wherein the remote service session between the remote computer system and the client device is established only when the client account associated with the client device is determined to be current.

10. The computer system of claim 7, wherein the client device includes a user interface that includes a user input device and a service session icon displayed on a display device of the client device.

11. The computer system of claim 7, wherein establishment of a remote service session causes the processor to generate a data entry display on a display device of the client device, wherein the data entry display includes a problem identification area where a user can enter a description of a problem associated with the client device.

12. The computer system of claim 7, further comprising:

a service session establishment indication module stored on a memory that, when executed by a processor, causes the processor to display, on a display device of the client device, an indication whether the remote service session was established.

13. The computer system of claim 7, further comprising:

a problem indication display generating module store on a memory that, when executed by a processor, causes the processor to generate a display, on a display device of the remote computer , an indication of a problem associated with the client device only when a remote service session is established.

20. The non-transitory computer-readable medium of claim 7, further comprising:

a problem indication display generating module that, when executed by a processor, causes the processor to generate a display, on a display device of the remote computer, an indication of a problem associated with the client device only when a remote service session is established.

14. A non-transitory computer-readable medium having instructions stored thereon that, when executed by a processor, cause the processor to facilitate a remote service session between a client device and a remote computer, the non-transitory computer-readable medium comprising:

a remote service session initiation module that, when executed by a processor of the client device, causes the processor to initiate a remote service session request between the client device and the remote computer;

a client device identification module that, when executed by a processor, causes the processor to retrieve a unique identification of the client device when the remote service session initiation module is executed;

a client device verification module that, when executed by a processor, causes the processor to determine whether the unique identification of the client device matches an entry stored in a memory; and

a remote service session establishment module that, when executed by a processor, causes the processor to establish a remote service session between the remote computer system and the client device only when the unique identification of the client device is determined to match the entry stored in the memory.

15. The non-transitory computer-readable medium of claim 14, further comprising:

a client account association module that, when executed by a processor, causes the processor to determine a client account associated with the client device when a remote service session is established.

16. The non-transitory computer-readable medium of claim 15, further comprising:

a client account verification module that, when executed by a processor, causes the processor to determine whether the client account associated with the client device is current, wherein the remote service session between the remote computer system and the client device is established only when the client account associated with the client device is determined to be current.

17. The non-transitory computer-readable medium of claim 14, wherein the client device includes a user interface that includes a user input device and a service session icon displayed on a display device of the client device.

18. The non-transitory computer-readable medium of claim 14, wherein establishment of a remote service session causes the processor to generate a data entry display on a display device of the client device, wherein the data entry display includes a problem identification area where a user can enter a description of a problem associated with the client device.

19. The non-transitory computer-readable medium of claim 14, further comprising:

a service session establishment indication module that, when executed by a processor, causes the processor to display, on a display device of the client device, an indication whether the remote service session was established.