NETWORK-BASED IDENTIFICATION OF DEVICE USAGE PATTERNS THAT CAN INDICATE THAT THE USER HAS A QUALIFYING DISABILITY

• US 20150287043A1
• Filed: 04/02/2014
• Published: 10/08/2015
• Est. Priority Date: 04/02/2014
• Status: Abandoned Application

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: Michaelis, Paul Roller, Pina, Stacey L.
• Application Number:
  US14/243,676
• Publication Number:
  US 20150287043A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/063 Operations research, analysis or management
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/018 Certifying business or products
• CPC Class Codes: G16H 40/63 for local operation
• CPC Class Codes: G16H 40/67 for remote operation
• CPC Class Codes: G16H 50/20 for computer-aided diagnosis, e.g. based on medical expert systems

Abstract

The present disclosure is directed to a method, instructions and system to collect accommodation and/or impairment-related information associated with one or more computational devices associated with a user, determine, based on the collected accommodation and/or impairment-related information, that the user potentially requires accommodation of an impairment and/or disability, and perform an action associated with the determination that the user potentially requires accommodation of an impairment and/or disability.

Claims

1. A method, comprising:

collecting, by a microprocessor executable data collection and analysis module, accommodation and/or impairment-related information associated with one or more computational devices associated with a user;

determining, by a microprocessor executable data collection and analysis module and based on the collected accommodation and/or impairment-related information, that the user potentially has an impairment and/or disability requiring accommodation; and

performing an action associated with the determination that the user potentially has an impairment and/or disability requiring accommodation and/or is using an accommodation for an impairment and/or disability.

2. The method of claim 1, wherein the one or more computational devices comprise a telecommunication device, wherein the accommodation and/or impairment-related information comprises one or more of an enabled feature, a disabled feature, a setting, an assistive technology and a pattern of behavior of the user and wherein the action comprises one or more of provide an instructional message to the selected user, recommend a feature, setting, and/or configuration of a computational device associated with the user, and track the accommodation and/or impairment and/or disability for reporting to a governmental entity upon request.

3. The method of claim 2, wherein the accommodation and/or impairment-related information relates to use by the user of one or more of sticky keys, toggle keys, filter keys, mouse keys, sound or volume settings, font selection, formatting, font, text, and/or icon size, screen magnification, visual indication of sounds, changed computer sounds, text and/or background colors, contrast, color and transparency of window borders, thickness of focus rectangle, disablement of unnecessary animations, read mode, speak, remove background images, narration, audio description, on-screen keyboard, color, size, and/or thickness of the on-screen mouse pointer, scroll speed of the mouse wheel, keyboard settings, keyboard shortcuts, time period for how long notification dialog boxes remain open, Internet accessibility, a screen magnifier, a screen reader, a Braille printer, a Braille note taker, a Braille embosser, a book reader, an add-in to convert documents to DAISY format for a book reader, a speech synthesizer, a speech recognition program, a touch keyboard, an on-screen keyboard, a mouse, a joystick, a trackball, a keyboard filter, an alternative PC hardware or all-access workstations, an alternative input device, a sign language interpretation device, a personal listening device, a personal amplification device, a sign language translator, a word prediction program, a reading tool, a learning disability program, an augmentative and assistive communication device, a bone-conduction phone, an amplified phone, Universal Access Phone Status™

, a text telephone, a pattern of behavior of the user, and a TTY user interface for a voice messaging system.

4. The method of claim 1, wherein the determining step comprises at least one of the sub steps of determining whether the collected accommodation and/or impairment-related information is attributable to the user or a physical environment of the user and determining whether the collected accommodation and/or impairment-related information has occurred for at least a predetermined period of time.

5. The method of claim 3, wherein the determining step determines whether a pattern of behavior of the user comprises multiple different types of accommodation and/or impairment-related information and wherein the determining step comprises at least one of the sub steps of determining a type of the accommodation and/or impairment and/or disability, determining a severity of the accommodation and/or impairment and/or disability, and determining a likelihood that the user has the impairment and/or disability requiring accommodation (and therefore, tracking).

6. The method of claim 1, further comprising:

mapping enabled and disabled features and/or settings of a first communication device associated with the user to the features and/or settings of a second communication device associated with the user; and

changing at least some of the enabled and disabled features and/or settings of the second communication device to corresponding ones of enabled and disabled features and/or settings of the first communication device.

7. The method of claim 1, wherein the action is one or more of providing the user with a human or automated agent specially skilled to interact with the user, encouraging the user to indicate in a job application that he or she has the accommodation and/or impairment and/or disability, and providing the user with targeted advertisements regarding products or services for users having the impairment and/or disability.

8. A non-transient and tangible computer readable medium, comprising microprocessor executable instructions that, when executed by the microprocessor perform steps, including:

collect accommodation and/or impairment-related information associated with one or more computational devices associated with a user;

determine that the user potentially has an accommodation and/or impairment and/or disability requiring accommodation; and

perform an action associated with the determination that the user potentially has an impairment and/or disability requiring accommodation and/or is using an accommodation for an impairment and/or disability.

9. The computer readable medium of claim 8, wherein the accommodation and/or impairment-related information comprises one or more of an enabled feature, a disabled feature, a setting, an assistive technology, and a pattern of behavior of the user, wherein the action comprises one or more of provide an instructional message to the selected user, recommend a feature, setting, and/or configuration of a computational device associated with the user, and track the accommodation and/or impairment and/or disability for reporting to a governmental entity upon request, and wherein the accommodation and/or impairment-related information relates to use by the user of one or more of sticky keys, toggle keys, filter keys, mouse keys, sound or volume settings, font selection, formatting, font, text, and/or icon size, screen magnification, visual indication of sounds, changed computer sounds, text and/or background colors, contrast, color and transparency of window borders, thickness of focus rectangle, disablement of unnecessary animations, read mode, speak, remove background images, narration, audio description, on-screen keyboard, color, size, and/or thickness of the on-screen mouse pointer, scroll speed of the mouse wheel, keyboard settings, keyboard shortcuts, time period for how long notification dialog boxes remain open, Internet accessibility, a screen magnifier, a screen reader, a Braille printer, a Braille note taker, a Braille embosser, a book reader, an add-in to convert documents to DAISY format for a book reader, a speech synthesizer, a speech recognition program, a touch keyboard, an on-screen keyboard, a mouse, a joystick, a trackball, a keyboard filter, an alternative PC hardware or all-access workstations, an alternative input device, a sign language interpretation device, a personal listening device, a personal amplification device, a sign language translator, a word prediction program, a reading tool, a learning disability program, an augmentative and assistive communication device, a bone-conduction phone, an amplified phone, Universal Access Phone Status™

, a text telephone, and a TTY user interface for a voice messaging system.

10. The computer readable medium of claim 8, wherein the determining step comprises at least one of the sub steps of determining whether the collected accommodation and/or impairment-related information is attributable to the user or a physical environment of the user and determining whether the collected accommodation and/or impairment-related information has occurred for at least a predetermined period of time.

11. The computer readable medium of claim 8, wherein the determining step comprises at least one of the sub steps of determining a type of the accommodation and/or impairment and/or disability, determining a severity of the impairment and/or disability, and determining a likelihood that the user has the impairment and/or disability.

12. The computer readable medium of claim 8, wherein the one or more computational devices comprise a telecommunication device and further comprising the steps:

mapping enabled and disabled features and/or settings of a first communication device associated with the user to the features and/or settings of a second communication device associated with the user; and

changing at least some of the enabled and disabled features and/or settings of the second communication device to corresponding ones of enabled and disabled features and/or settings of the first communication device.

13. The computer readable medium of claim 8, wherein the action is one or more of providing the user with a human or automated agent specially skilled to interact with the user, encouraging the user to indicate in a job application that he or she has the accommodation and/or impairment and/or disability, and providing the user with targeted advertisements regarding products or services for users having the impairment and/or disability.

14. A system, comprising:

a microprocessor executable data collection and analysis module operable to collect accommodation and/or impairment-related information associated with one or more computational devices associated with a user and to determine, based on the collected accommodation and/or impairment-related information, that the user potentially has an impairment and/or disability requiring accommodation; and

at least one other module to perform an action associated with the determination that the user potentially has an impairment and/or disability requiring accommodation and/or is using an accommodation for an impairment and/or disability.

15. The system of claim 14, wherein the accommodation and/or impairment-related information comprises one or more of an enabled feature, a disabled feature, a setting, an assistive technology, and a pattern of behavior of the user and wherein the at least one other module comprises at least one of:

an accessibility expert operable to provide an instructional message to the selected user;

an accessibility access expert operable to recommend a feature, setting, and/or configuration of a computational device associated with the user; and

a reporting module operable to report the impairment and/or disability to a governmental entity.

16. The system of claim 15, wherein the accommodation and/or impairment-related information relates to use by the user of one or more of sticky keys, toggle keys, filter keys, mouse keys, sound or volume settings, font selection, formatting, font, text, and/or icon size, screen magnification, visual indication of sounds, changed computer sounds, text and/or background colors, contrast, color and transparency of window borders, thickness of focus rectangle, disablement of unnecessary animations, read mode, speak, remove background images, narration, audio description, on-screen keyboard, color, size, and/or thickness of the on-screen mouse pointer, scroll speed of the mouse wheel, keyboard settings, keyboard shortcuts, time period for how long notification dialog boxes remain open, Internet accessibility, a screen magnifier, a screen reader, a Braille printer, a Braille note taker, a Braille embosser, a book reader, an add-in to convert documents to DAISY format for a book reader, a speech synthesizer, a speech recognition program, a touch keyboard, an on-screen keyboard, a mouse, a joystick, a trackball, a keyboard filter, an alternative PC hardware or all-access workstations, an alternative input device, a sign language interpretation device, a personal listening device, a personal amplification device, a sign language translator, a word prediction program, a reading tool, a learning disability program, an augmentative and assistive communication device, a bone-conduction phone, an amplified phone, Universal Access Phone Status™

, a text telephone, a pattern of behavior of the user, and a TTY user interface for a voice messaging system.

17. The system of claim 16, wherein the one or more computational devices comprise a telecommunication device, wherein the determining step determines whether a pattern of behavior of the user comprises multiple different types of accommodation and/or impairment-related information, and wherein the determining operation comprises at least one of the sub-operations of determining whether the collected accommodation and/or impairment-related information is attributable to the user or a physical environment of the user and determining whether the collected accommodation and/or impairment-related information has occurred for at least a predetermined period of time.

18. The system of claim 14, wherein the determining operation comprises at least one of the sub-operations of determining a type of the accommodation and/or impairment and/or disability, determining a severity of the impairment and/or disability, and determining a likelihood that the user has the impairment and/or disability.

19. The system of claim 14, wherein the at least one other module is an accessibility access expert operable to:

map enabled and disabled features and/or settings of a first communication device associated with the user to the features and/or settings of a second communication device associated with the user; and

change at least some of the enabled and disabled features and/or settings of the second communication device to corresponding ones of enabled and disabled features and/or settings of the first communication device.

20. The system of claim 14, wherein the action is one or more of providing the user with a human or automated agent specially skilled to interact with the user, encouraging the user to indicate in a job application that he or she has the accommodation and/or impairment and/or disability, and providing the user with targeted advertisements regarding products or services for users having the impairment and/or disability.