Server Information Handling System NFC Ticket Management and Fault Storage
First Claim
1. A system for reporting server information handling system faults, the system comprising:
- a management controller integrated with the server information handling system and operable to track faults by fault codes;
a near field communication (NFC) device interfaced with the management controller and operable to communicate the fault codes with an NFC transaction;
a portable information handling system operable to communicate with an NFC transaction;
a fault application running on the portable information handling system and operable to retrieve the fault codes from the management controller with an NFC transaction and apply the fault codes to automatically generate a trouble ticket identified with the server information handling system; and
an administrative tool interfaced with the fault application and operable to receive the trouble ticket identified with the server information handling system.
14 Assignments
0 Petitions
Accused Products
Abstract
Server information handling system deployment and maintenance is enhanced with automated trouble ticket generation at a mobile telephone through an NFC transaction with a management controller. NFC transactions coordinate authorization for replacement component installation and server information handling system replacement. In one embodiment, a bezel includes an NFC device that interfaces with a management controller and stores configuration information to aid installation of replacement server information handling systems in the event of a system failure. A back-up battery provides power to an NFC support circuit that stores fault codes detected by the management controller so that fault codes are available during management controller failures.
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Citations
20 Claims
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1. A system for reporting server information handling system faults, the system comprising:
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a management controller integrated with the server information handling system and operable to track faults by fault codes; a near field communication (NFC) device interfaced with the management controller and operable to communicate the fault codes with an NFC transaction; a portable information handling system operable to communicate with an NFC transaction; a fault application running on the portable information handling system and operable to retrieve the fault codes from the management controller with an NFC transaction and apply the fault codes to automatically generate a trouble ticket identified with the server information handling system; and an administrative tool interfaced with the fault application and operable to receive the trouble ticket identified with the server information handling system. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A method for reporting server information handling system faults, the method comprising:
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detecting a fault indication at a server information handling system; retrieving a fault code associated with the fault indication by an NFC transaction between the server information handling system and a mobile telephone; and automatically populating a trouble ticket on the mobile telephone with the fault code and with an identifier of the server information handling system retrieved by the NFC transaction. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18)
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19. A server information handling system comprising:
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a processor operable to process information with instructions; memory operable to store the information and instructions; a management controller operable to manage operations of the processor responsive to remote instructions receive through a network; an NFC device interfaced with the management controller; and a trouble ticket manager interface with the management controller and operable to communicate trouble ticket information from the NFC device to an external NFC device in response to detection of a fault by the management controller. - View Dependent Claims (20)
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Specification