METHOD AND SYSTEM FOR COORDINATING A COMMUNICATION RESPONSE

• US 20150312731A1
• Filed: 04/23/2014
• Published: 10/29/2015
• Est. Priority Date: 04/23/2014
• Status: Active Grant

• Current Assignee: Cellco Partnership, Inc. (Verizon Communications Inc.)
• Original Assignee: Cellco Partnership, Inc. (Verizon Communications Inc.)
• Inventors: BENDI, Sethumadhav, LIU, Guangxin Frank, LO, Chi Kit Ben
• Granted Patent: US 9,775,009 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42161 via computer interface
• CPC Class Codes: H04M 3/42365 Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements

Abstract

An approach for coordinating a communication response is described. A response coordination platform determines delivery of a notification to at least one device associated with a user. The response coordination platform further determines, based on the delivery, messaging content, a user specified response time, or a combination thereof for generating a message for responding to the notification. The response coordination platform then generates, based on the response time, at least one instruction for triggering an alert, a communication session, or a combination thereof by the at least one device associated with the user, other devices associated with the user, a device that sent the notification, or a combination thereof.

Claims

1. A method comprising:

determining delivery of a notification to at least one device associated with a user;

determining, based on the delivery, messaging content, a user specified response time, or a combination thereof for generating a message for responding to the notification; and

generating, based on the response time, at least one instruction for triggering an alert, a communication session, or a combination thereof by the at least one device associated with the user, other devices associated with the user, a device that sent the notification, or a combination thereof.

2. A method of claim 1, further comprising:

causing transmission of the automated message, the at least one instruction, or a combination thereof to the at least one device, the other devices, the device that sent the notification, or a combination thereof,

wherein the triggering of the alert, the communication session, or a combination thereof occurs at the response time.

3. A method of claim 1, further comprising:

receiving a user input for specifying the messaging content, the response time, or a combination thereof; and

receiving a user input for specifying at least one alert type, a communication preference, one or more contacts associated with the user, or a combination thereof.

4. A method of claim 3, wherein the communication preference is a phone call, a video call, an email or a text and the communication session is based on the preference.

5. A method of claim 3, further comprising:

associating the user input with the at least one device of the user, the other devices associated with the user, or a combination thereof; and

generating the message for responding to the notification automatically based on the association.

6. A method of claim 5, wherein the user input is provided by the user prior to the delivery of the notification.

7. A method of claim 5, wherein the user is prompted to provide the input after determining delivery of the notification.

8. A method of claim 1, further comprising:

determining the notification is missed by the at least one device, the other devices, or a combination thereof.

9. A method of claim 8, wherein the processor is further configured to:

determining context information associated with the user, the at least one device, the other devices, the device that sent the notification, or a combination thereof,

wherein the generating of the (a) message for responding to the notification, the (b) instruction for triggering of the alert, the communication session, or a combination thereof, or (c) a combination thereof is based on the missed notification, the context information, or a combination thereof.

10. A method of claim 1, wherein the notification is a phone call, a video call, an email, a text or a combination thereof.

11. An apparatus comprising:

at least one processor; and

at least one memory including computer program code for one or more programs,

the at least one memory and the computer program code configured to, with the at least one processor, cause the apparatus to perform at least the following,

determine delivery of a notification to at least one device associated with a user;

determine, based on the delivery, messaging content, a user specified response time, or a combination thereof for generating a message for responding to the notification; and

generate, based on the response time, at least one instruction for triggering an alert, a communication session, or a combination thereof by the at least one device associated with the user, other devices associated with the user, a device that sent the notification, or a combination thereof.

12. An apparatus of claim 11, wherein the processor is further configured to:

cause transmission of the automated message, the at least one instruction, or a combination thereof to the at least one device, the other devices, the device that sent the notification, or a combination thereof,

wherein the triggering of the alert, the communication session, or a combination thereof occurs at the response time, wherein the one or more characteristics include a device type, a device capability, available power information, historical power utilization of the device, historical power-related behavior of the application, or a combination thereof.

13. An apparatus of claim 11, wherein the processor is further configured to:

receive a user input for specifying the messaging content, the response time, or a combination thereof; and

receive a user input for specifying at least one alert type, a communication preference, one or more contacts associated with the user, or a combination thereof.

14. An apparatus of claim 13, wherein the communication preference is a phone call, a video call, an email or a text and the communication session is based on the preference.

15. An apparatus of claim 13, wherein the processor is further configured to:

associate the user input with the at least one device of the user, the other devices associated with the user, or a combination thereof; and

generate the message for responding to the notification automatically based on the association.

16. An apparatus of claim 15, wherein the user input is provided by the user prior to the delivery of the notification.

17. An apparatus of claim 15, wherein the user is prompted to provide the input after determining delivery of the notification.

18. An apparatus of claim 11, wherein the processor is further configured to:

determine the notification is missed by the at least one device, the other devices, or a combination thereof.

19. An apparatus of claim 18, wherein the processor is further configured to:

determine context information associated with the user, the at least one device, the other devices, the device that sent the notification, or a combination thereof,

wherein the generating of the (a) message for responding to the notification, the (b) instruction for triggering of the alert, the communication session, or a combination thereof, or (c) a combination thereof is based on the missed notification, the context information, or a combination thereof.

20. An apparatus of claim 11, wherein the notification is a phone call, a video call, an email, a text or a combination thereof.