PROCESS TO QUERY ELECTRONIC SALES RECEIPTS WITH A PORTABLE COMPUTERIZED DEVICE
First Claim
1. A computer-implemented process permitting a customer to access a stored electronic sales receipt and provide information from the electronic sales receipt to a customer service associate, the process comprising:
- in a computerized device operated by the customer,accessing the stored electronic sales receipt, andgenerating a displayed indication to the electronic sales receipt; and
in a computerized device operated by the customer service associate,receiving the displayed indication, andprocessing a transaction related to the electronic sales receipt based upon the displayed indication.
2 Assignments
0 Petitions
Accused Products
Abstract
A process permitting a customer to access a stored electronic sales receipt and provide information from the electronic sales receipt to a customer service associate can include, in a computerized device operated by the customer, accessing the stored electronic sales receipt and generating a displayed indication to the electronic sales receipt. The process can further include, in a computerized device operated by the customer service associate, receiving the displayed indication and processing a transaction related to the electronic sales receipt based upon the displayed indication.
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Citations
20 Claims
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1. A computer-implemented process permitting a customer to access a stored electronic sales receipt and provide information from the electronic sales receipt to a customer service associate, the process comprising:
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in a computerized device operated by the customer, accessing the stored electronic sales receipt, and generating a displayed indication to the electronic sales receipt; and in a computerized device operated by the customer service associate, receiving the displayed indication, and processing a transaction related to the electronic sales receipt based upon the displayed indication. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A computerized application operable upon a computerized device permitting a customer to access a stored electronic sales receipt, the application configured to:
in the computerized device, request from a remote server device access to a stored electronic sales receipt; provide authentication information to the remote server device identifying the identity of the customer; receive information about the electronic sales receipt; and display a barcode associated with the electronic sales receipt. - View Dependent Claims (17, 18)
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19. A computerized customer service server having a processing device and permitting a customer to access a stored electronic sales receipt, the customer service server comprising:
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a customer identification module receiving information confirming an identity of the customer; an electronic receipt query module; accessing an electronic sales receipt associated with a registered account associated with the customer; and providing information from the electronic sales receipt to a portable computerized device operated by the customer, wherein the information includes data related to a barcode that can be displayed upon the portable computerized device. - View Dependent Claims (20)
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Specification