MERCHANT CUSTOMER SHARING SYSTEM

• US 20150317681A1
• Filed: 04/30/2014
• Published: 11/05/2015
• Est. Priority Date: 04/30/2014
• Status: Abandoned Application

• Current Assignee: PayPal, Inc. (PayPal Holdings, Inc.)
• Original Assignee: eBay Inc.
• Inventors: Zamer, Kamal, Nuthulapati, Praveen
• Application Number:
  US14/266,117
• Publication Number:
  US 20150317681A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 30/0214 Referral reward systems
• CPC Class Codes: G06Q 30/0261 based on user location
• CPC Class Codes: G06Q 30/0269 based on user profile or attribute
• CPC Class Codes: G06Q 30/0273 Determination of fees for advertising
• CPC Class Codes: G06Q 30/0275 Auctions
• CPC Class Codes: G06Q 30/0613 Third-party assisted
• CPC Class Codes: G06Q 30/08 Auctions

Abstract

Systems and methods for sharing customer traffic between merchants include a system provider device that may establish an alliance between a first merchant at a first merchant location and a second merchant at a second merchant location. The system provider device detects events associated with the first merchant that satisfy one or more merchant activity rules. The system provider may also determine an availability of the second merchant to service one or more customers. Thereafter, the system provider device refers at least one customer at the first merchant location to the second merchant at the second merchant location. In addition, the system provider device may receive bids from a plurality of allied merchants for the referral of the at least one customer, may credit a first merchant account based on a transaction with a referred customer at the second merchant location, and may recognize opportunities for merchant alliances.

Claims

1. A system, comprising:

at least one non-transitory memory storing merchant information; and

one or more hardware processors that are coupled to the at least one non-transitory memory and that are configured to read instructions from the at least one non-transitory memory to perform the steps of;

determining at least one customer is at a first merchant location;

detecting an event that is associated with a first merchant at the first merchant location and that satisfies one or more merchant activity rules;

determining an availability of a second merchant at a second merchant location to service one or more customers; and

referring, based on the detected event that is associated with the first merchant and that satisfies the one or more merchant activity rules, and on the availability of the second merchant, the at least one customer at the first merchant location to the second merchant at the second merchant location.

2. The system of claim 1, wherein determining the at least one customer is at the first merchant location is through at least one beacon at the first merchant location.

3. The system of claim 1, wherein the one or more hardware processors are further configured to read instructions from the at least one non-transitory memory to perform the steps of:

detecting the event that is associated with the first merchant and that satisfies the one or more merchant activity rules;

determining a bid from each of the second merchant and a third merchant for the referral of the at least one customer; and

referring the at least one customer to the second merchant or third merchant based on the bids received from each of the second merchant and the third merchant.

4. The system of claim 1, wherein the one or more hardware processors are further configured to read instructions from the at least one non-transitory memory to perform the steps of:

processing a transaction between the at least one customer and the second merchant; and

crediting a first merchant account associated with the first merchant with a percentage of an amount of the transaction.

5. The system of claim 1, wherein the one or more hardware processors are further configured to read instructions from the at least one non-transitory memory to perform the steps of:

alerting the first merchant in response to detecting the event that satisfies the at least one merchant activity rule; and

receiving a manual referral, from the first merchant, of the at least one customer at the first merchant location to the second merchant at the second merchant location.

6. The system of claim 1, wherein the determining the availability of the second merchant to service one or more customers further comprises retrieving, from the second merchant, at least one of merchant activity information, data collected from beacon devices, transaction activity information, and customer information.

7. The system of claim 1, wherein the referring the at least one customer at the first merchant location to the second merchant at the second merchant location further comprises providing an allied merchant alert to a customer device associated with the at least one customer.

8. The system of claim 1, wherein the first merchant location is a dynamic area determined by the first merchant.

9. The system of claim 1, wherein the one or more hardware processors are further configured to read instructions from the at least one non-transitory memory to perform the steps of:

analyzing location histories of a plurality of customers at the first merchant location to determine that the plurality of customers includes a customer group at the first merchant location;

determining the availability of the second merchant to service the customer group; and

referring, based on the detected event that is associated with the first merchant and that satisfies the one or more merchant activity rules, and on the availability of the second merchant to service the customer group, the customer group at the first merchant location to the second merchant at the second merchant location.

10. The system of claim 1, wherein the one or more hardware processors are further operable to read instructions from the at least one non-transitory memory to perform the steps of:

monitoring customer traffic of both the first merchant at the first merchant location and the second merchant at the second merchant location; and

determining that the first merchant has a merchant activity that is higher than the second merchant.

11. A method, comprising:

detecting, by a system provider device through a network, an event that is associated with a first merchant at a first merchant location and that satisfies one or more merchant activity rules;

determining, by the system provider device, an availability of a second merchant at a second merchant location to service one or more customers; and

referring, by the system provider device, based on the detected event that is associated with the first merchant and that satisfies the one or more merchant activity rules, and on the availability of the second merchant, at least one customer at the first merchant location to the second merchant at the second merchant location.

12. The method of claim 11, further comprising:

detecting, by the system provider device, the event that is associated with the first merchant and that satisfies the one or more merchant activity rules;

determining, by the system provider device, a bid from each of the second merchant and a third merchant for the referral of the at least one customer; and

referring, by the system provider device, the at least one customer to the second or third merchant based on the bids received from each of the second merchant and the third merchant.

13. The method of claim 11, further comprising:

processing, by the system provider device, a transaction between the at least one customer and the second merchant; and

crediting, by the system provider device, a first merchant account associated with the first merchant with a percentage of an amount of the transaction.

14. The method of claim 11, wherein the determining, by the system provider device, the availability of the second merchant to service one or more customers further comprises retrieving, from the second merchant, at least one of merchant activity information, data collected from beacon devices, transaction activity information, and customer information.

15. The method of claim 11, wherein locations of customers at the first merchant location are detected through at least one beacon at the first merchant location.

16. The method of claim 11, further comprising:

analyzing, by the system provider device, location histories of a plurality of customers at the first merchant location to determine that the plurality of customers includes a customer group at the first merchant location;

determining, by the system provider device, the availability of the second merchant to service the customer group; and

referring, by the system provider device, based on the detected event that is associated with the first merchant and that satisfies the one or more merchant activity rules, and on the availability of the second merchant to service the customer group, the customer group at the first merchant location to the second merchant at the second merchant location.

17. A non-transitory machine-readable medium comprising a plurality of machine-readable instructions executable by one or more processors to cause the one or more processors to perform a method comprising:

detecting at least a customer at a first merchant location;

accessing merchant activity rules for a first merchant associated with the first merchant location;

determining at least one of the merchant activity rules is satisfied;

determining an availability of a second merchant at a second merchant location to service the customer; and

communicating a referral of the second merchant at the second merchant location to a device of the customer at the first merchant location based, at least in part, on the at least one satisfied merchant activity rule.

18. The non-transitory machine-readable medium of claim 17, wherein the method further comprises:

processing a transaction between the customer and the second merchant; and

crediting a first merchant account associated with the first merchant with a percentage of an amount of the transaction.

19. The non-transitory machine-readable medium of claim 17, wherein the method further comprises:

prior to referring the customer at the first merchant location to the second merchant at the second merchant location, sending data to the device of the customer that indicates the customer was referred by the first merchant.

20. The non-transitory machine-readable medium of claim 17, wherein the method further comprises:

analyzing location histories of a plurality of customers at the first merchant location to determine that the plurality of customers includes a customer group at the first merchant location;

determining the availability of the second merchant to service the customer group; and

referring, based on the detected event that is associated with the first merchant and that satisfies the one or more merchant activity rules, and on the availability of the second merchant to service the customer group, the customer group at the first merchant location to the second merchant at the second merchant location.