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PUBLIC NON-COMPANY CONTROLLED SOCIAL FORUM RESPONSE METHOD

  • US 20150324805A1
  • Filed: 05/08/2014
  • Published: 11/12/2015
  • Est. Priority Date: 05/08/2014
  • Status: Active Grant
First Claim
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1. A method, comprising:

  • accessing a social media website operable to receive and host posts from a community of users;

    identifying a post from the social media website that solicits a response;

    estimating a time to receive a sufficient response to the post by a member of the community of users; and

    upon the estimated time to receive a sufficient response being greater than a previously determined acceptable time, routing the post to a contact center agent to respond to the post on behalf of a company that is not included in the community of users.

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