METHOD FOR PROVIDING PERSONALIZED ENERGY USE INFORMATION
First Claim
1. A computer-implemented method for providing personalized energy use information, comprising:
- obtaining one or more of demographic, psychographic, behavioral, or consumption data for each of a plurality of utility customers;
segmenting the plurality of utility customers into a plurality of categories based on the demographic, psychographic, behavioral, or consumption data;
selecting a target category from the plurality of categories based on a predetermined achievement goal;
generating communications content based on historic energy consumption data for the target category;
selecting an outbound communication channel for communicating with the target category; and
delivering one or more communications to the target category through the outbound communication channel at a specified time, wherein the one or more communications include at least a portion of the communications content.
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Abstract
Techniques for providing personalized energy use information are described herein. An energy information system can obtain one or more of demographic, psychographic, behavioral, or consumption data for each of a plurality of utility customers, and segment the plurality of utility customers into a plurality of categories based on the demographic, psychographic, behavioral, or consumption data. The energy information system can select a target category from the plurality of categories based on a predetermined achievement goal and generate communications content based on historic energy consumption data for the target category. The energy information system can select an outbound communication channel for communicating with the target category. The energy information system can deliver one or more communications to the target category through the outbound communication channel at a specified time, where the one or more communications include at least a portion of the communications content.
41 Citations
20 Claims
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1. A computer-implemented method for providing personalized energy use information, comprising:
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obtaining one or more of demographic, psychographic, behavioral, or consumption data for each of a plurality of utility customers; segmenting the plurality of utility customers into a plurality of categories based on the demographic, psychographic, behavioral, or consumption data; selecting a target category from the plurality of categories based on a predetermined achievement goal; generating communications content based on historic energy consumption data for the target category; selecting an outbound communication channel for communicating with the target category; and delivering one or more communications to the target category through the outbound communication channel at a specified time, wherein the one or more communications include at least a portion of the communications content. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. An apparatus configured for providing personalized energy use information, the apparatus comprising at least one processor configured for:
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segmenting a plurality of utility customers into a plurality of categories based on one or more demographic, psychographic, behavioral, or consumption data; selecting a target category from the plurality of categories based on a predetermined achievement goal; generating communications content based on historic energy consumption data for the target category; selecting an outbound communication channel for communicating with the target category; and delivering one or more communications to the target category through the outbound communication channel at a specified time, wherein the one or more communications include at least a portion of the communications content. - View Dependent Claims (16, 17)
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18. A non-transitory computer-readable medium storing executable instructions which cause a data processing device to:
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obtain one or more of demographic, psychographic, behavioral, or consumption data for each of a plurality of utility customers; segment the plurality of utility customers into a plurality of categories based on the demographic, psychographic, behavioral, or consumption data; generate communications content based on historic energy consumption data for a target category from the plurality of categories; select an outbound communication channel for communicating with the target category; and deliver one or more communications to the target category through the outbound communication channel at a specified time, wherein the one or more communications include at least a portion of the communications content. - View Dependent Claims (19, 20)
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Specification