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Providing Transaction History To A User During A Communication Session

  • US 20150324900A1
  • Filed: 05/06/2014
  • Published: 11/12/2015
  • Est. Priority Date: 05/06/2014
  • Status: Abandoned Application
First Claim
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1. A system, comprising:

  • a memory comprising rules for displaying a user'"'"'s transaction history; and

    a processor communicatively coupled to the memory and operable to;

    provide an interactive communication session between the user and a service agent associated with an enterprise, wherein the interactive communication session comprises one or more of a phone conversation and a chat session;

    during the interactive communication session between the user and the service agent, provide the user with access to an online environment associated with the enterprise via a graphical user interface displayed on a user device;

    access the user'"'"'s transaction history associated with the enterprise;

    access the rules for displaying the user'"'"'s transaction history;

    identify a subset of the user'"'"'s transaction history associated with the enterprise according to privilege information stored in the rules for displaying the user'"'"'s transaction history, wherein the subset of the user'"'"'s transaction history comprises information associated with the user'"'"'s promise to perform an action associated with the enterprise, a prior action performed by the user, and a prior communication between the user and the enterprise and the subset is less than all of the user'"'"'s transaction history;

    during the interactive communication session between the user and the service agent, provide to the user the determined subset of the user'"'"'s transaction history associated with the enterprise according to privilege information stored in the rules for displaying the user'"'"'s transaction history via the graphical user interface of the user device;

    identify an image associated with an item in the determined subset of the user'"'"'s transaction history; and

    during the interactive communication session between the user and the service agent, provide to the user the image associated with the item in the determined subset of the user'"'"'s transaction history via the graphical user interface of the user device.

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