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AUTOMATIC ALERT GENERATION

  • US 20150326446A1
  • Filed: 05/07/2014
  • Published: 11/12/2015
  • Est. Priority Date: 05/07/2014
  • Status: Active Grant
First Claim
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1. In a device monitoring system, a method of identifying when a device is in need of service, the method comprising:

  • receiving device state data from the device, the device state data indicating that the device is in a particular state;

    inputting the device state data into a model that maps the device state data to a likelihood that a typical system administrator accesses a modeled device when the modeled device is in the particular state, the model having been generated from a correlation operation between (i) device state data received from a set of devices, and (ii) administrator login data providing instances in time when system administrators accessed the set of devices; and

    in response to a sufficiently high likelihood that the typical system administrator accesses the modeled device when the modeled device is in the particular state, sending a notification that the device is in need of service to a system administrator responsible for providing service to the device.

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