Service Definition Monitor

• US 20150332364A1
• Filed: 05/13/2014
• Published: 11/19/2015
• Est. Priority Date: 05/13/2014
• Status: Abandoned Application

• Current Assignee: TASK Easy Incorporated
• Original Assignee: Moose Loop Holdings, LLC
• Inventors: Davis, Ken R., Smith, Fraser M.
• Application Number:
  US14/276,941
• Publication Number:
  US 20150332364A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 30/0613 Third-party assisted
• CPC Class Codes: G06Q 30/0641 Shopping interfaces

Abstract

A technology is described for monitoring a task definition. The technology may include receiving a task definition from a customer that includes task details for a task to be performed for the customer. The task definition may then be compared to a predetermined criterion where the criterion indicates that the customer may be entering the task definition incorrectly. A task definition that meets the predetermined criterion can be identified and the task definition may be provided to a customer service representative for review.

Claims

1. A method for monitoring customer tracing input, comprising:

under control of a processor and memory configured with executable instructions,

receiving tracing input from a customer defining an area of a physical location where a task is to be performed;

examining the tracing input to determine whether the tracing input meets a predetermined criterion that indicates that a customer is experiencing difficulty entering the tracing input;

flagging the tracing input that meets the predetermined criterion for review; and

providing the tracing input and a notification to a customer service client that the tracing input meets the predetermined criterion.

2. A method as in claim 1, further comprising triggering a communication with a customer service representative'"'"'s client device.

3. A method as in claim 1, wherein a traced area of an electronic image depicts an area of a real property where the task is being requested.

4. A method as in claim 1, further comprising displaying the tracing input on a customer service representative'"'"'s client device as the customer provides the tracing input.

5. A method for monitoring a task definition, comprising:

under control of a processor and memory configured with executable instructions,

receiving the task definition having task details for a task to be performed for a customer;

determining whether the task definition meets a predetermined criterion that indicates that a customer is entering the task definition incorrectly;

identifying the task definition that meets the predetermined criterion; and

providing the task definition for review.

6. A method as in claim 5, wherein determining whether the task definition meets the predetermined criterion further comprises monitoring the task definition as the task definition is being entered by a customer.

7. A method as in claim 6, wherein a notification is provided to a customer service client device triggering a communication between the customer service client device and a customer'"'"'s client device enabling a customer service representative to assist the customer with the task definition.

8. A method as in claim 6, further comprising providing the customer with an option selected from at least one of:

programmatically correcting the task definition or recommending a change to the task definition that corrects the task definition, when the task definition meets the predetermined criterion.

9. A method as in claim 5, wherein the predetermined criterion is an amount of time that has elapsed from a time the customer began entering the task definition to a present time.

10. A method as in claim 5, wherein the predetermined criterion is a number of polygons created and placed in an available area of an electronic image of a physical location in relation to the available area of the electronic image of the physical location.

11. A method as in claim 5, wherein the predetermined criterion is an overlapping of a polygon onto an adjoining physical location depicted on an electronic image of a physical location.

12. A method as in claim 5, wherein the predetermined criterion is an overlapping of a polygon onto an area of a physical location that is inconsistent to the task that is to be performed.

13. A method as in claim 5, wherein the predetermined criterion is a task definition that exceeds a computer calculated estimate of a task definition parameter by a predetermined margin.

14. A method as in claim 5, wherein the predetermined criterion is a polygon on an electronic image of a physical location that is noncontiguous to another polygon on the electronic image.

15. A method as in claim 5, wherein the predetermined criterion is a narrowness of a polygon traced onto an electronic image of a physical location in relation to an area depicted in an electronic image of a physical location where the polygon is being created.

16. A method as in claim 5, wherein the predetermined criterion is overlapping of a polygon traced onto an electronic image outside of a bounded area depicted on the electronic image of a physical location.

17. A method as in claim 5, further comprising associating a predetermined criterion with a specific task.

18. A method as in claim 5, further comprising determining a price to perform a task based upon the task definition provided by the customer.

19. A method as in claim 5, further comprising identifying a historical task definition associated with the customer and a property, wherein the property associated with the historical task definition is the property associated with the task definition;

and

comparing the historical task definition with the task definition to determine whether a discrepancy exists between the historical task definition and the task definition.

20. A method as in claim 5, further comprising identifying a customer who has previously had difficulty in defining a task.

21. A method as in claim 5, further comprising collecting data of comparisons of the predetermined criterion with the task definition, wherein the data is used to determine a likelihood that the customer will make an error when entering the task definition and to identify new criteria used to indicate that a customer is entering a task definition incorrectly.

22. A method as in claim 5, further comprising calculating a probability that a task definition will be entered incorrectly using historical data for the customer, the task or a location for the task definition.

23. A method as in claim 5, wherein the task definition is provided to a customer service representative for review.

24. A method as in claim 23, further comprising ranking a plurality of task definitions that have been marked for review and placing the plurality of task definitions in a queue assigned to the customer service representative according to the rankings.

25. A non-transitory machine readable storage medium, including program co when executed to cause a machine to perforin the method of claim 5.

26. A system for monitoring a task definition provided by a customer, comprising:

a processor;

a criteria data store containing task definition criteria;

a memory device including instructions, that when executed by the processor, cause the processor to execute;

a detection module configured to compare the task definition from the customer with the task definition criteria to identify a customer that is entering the task definition incorrectly; and

a review module configured to notify a customer service representative and provide the task definition for review when the task definition matches at least one of the task definition criteria.

27. A system as in claim 26, further comprising an input module configured to provide to the customer a graphical user interface depicting a graphical representation of a physical location and to enable the customer to provide a task definition by tracing an area of the graphical representation of the physical location.

28. A system as in claim 26, further comprising of a communication module configured to provide communication between a customer and a customer service representative by allowing the customer service representative to use a customer service representative'"'"'s client device to view and manipulate graphical objects on a customer'"'"'s client device screen.