USER EXPERIENCE FEEDBACK RECORDER

• US 20150347367A1
• Filed: 05/30/2014
• Published: 12/03/2015
• Est. Priority Date: 05/30/2014
• Status: Abandoned Application

• Current Assignee: Xerox Corporation (Xerox Holdings Corp.)
• Original Assignee: Xerox Corporation (Xerox Holdings Corp.)
• Inventors: Berke, David, Hambridge, Philip James, Hewitt, Colin, Saluja, Veena Kumari, Spink, Timothy, Yaramsetti, Lakshmi
• Application Number:
  US14/291,143
• Publication Number:
  US 20150347367A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 3/04886 by partitioning the display area of the touch-screen or the surface of the digitising tablet into independently controllable areas, e.g. virtual keyboards or menus
• CPC Class Codes: G06F 40/169 Annotation, e.g. comment data or footnotes

Abstract

Methods, systems, and computer readable media for automatically recording user experience feedback via an electronic device having or associated with a local user interface. A user experience feedback commenting module can be associated with the device to permit selection of a feedback mode utilizing a clearly marked toggle (e.g., UI soft- or hard-button) displayed on the user interface. The feedback comment about, for example, a particular device feature can be provided by the user when he or she enters data using, for example, a soft keyboard or other input feature displayed by the user interface. A user interface screen prior to switching into the feedback mode can be captured in response to activation of a screen capture option. The feedback comment can be captured in association with a reference number upon activation of a submit button and then transmitted to a collecting department or organization during a feedback collection mode.

Claims

1. A method for automatically recording a user experience feedback, said method comprising:

associating a feedback commenting module with a device so as to offer selection of a feedback mode via a toggle displayable by a user interface;

providing a feedback comment with respect to at least one feature associated with said device via said user interface; and

collecting said feedback comment in association with a particular reference number via at least one feedback collection mode for recording of said user experience feedback.

2. The method of claim 1 further comprising capturing a user interface screen prior to switching into said feedback mode in response to invoking a screen capture option.

3. The method of claim 1 further comprising transitioning forward between said feature mode and said feedback mode so as to capture a series of screens leading up to a particular event and/or post said particular event with said feedback comment being retained throughout said transition.

4. The method of claim 1 wherein collecting said feedback comment further comprises collecting said feedback comment based on said at least one collection mode.

5. The method of claim 1 wherein collecting said feedback comment further comprises deleting said feedback comment from said device.

6. The method of claim 1 wherein collecting said feedback comment further comprises:

collecting said feedback comment based on said at least one collection mode; and

deleting said feedback comment from said device.

7. The method of claim 1 further comprising:

pushing said feedback comment to a manufacture of said device;

or

retaining said feedback comment on said device until retrieved by a service personnel and/or an automated service process.

8. The method of claim 1 further comprising transferring said feedback comment and a screenshot of said user interface to at least one of the following:

a customer service representative data processing unit;

a remote server;

or

a multi-function device capable of rendering said feedback comment.

9. The method of claim 1 further comprising graphically displaying an option that when selected permits emailing of said feedback comment in association with said particular reference number.

10. The method of claim 1 wherein said device comprises at least one of the following types of devices:

a multi-function device;

a mobile communications device; and

a hand held computing device.

11. A system for automatically recording a user experience feedback, said system comprising:

a processor; and

a computer-readable medium, configured to store instructions, that when executed by the processor, cause the computing device to perform said instructions comprising;

associating a feedback commenting module with a device so as to offer selection of a feedback mode via a toggle displayable by a user interface;

providing a feedback comment with respect to at least one feature associated with said device via said user interface; and

collecting said feedback comment in association with a particular reference number via at least one feedback collection mode for recording of said user experience feedback.

12. The system of claim 11 wherein said instructions are further configured for capturing a user interface screen prior to switching into said feedback mode in response to invoking a screen capture option.

13. The system of claim 11 wherein said instructions are further configured for transitioning forward between said feature mode and said feedback mode so as to capture a series of screens leading up to a particular event and/or post said particular event with said feedback comment being retained throughout said transition.

14. The system of claim 11 wherein said instructions for collecting said feedback comment, further comprise instructions configured for:

collecting said feedback comment based on said at least one collection mode; and

deleting said feedback comment from said device.

15. The system of claim 11 wherein said instructions are further configured for:

pushing said feedback comment to a manufacture of said device;

or

retaining said feedback comment on said device until retrieved by a service personnel and/or an automated service process.

16. The system of claim 11 wherein said instructions are further configured for transferring said feedback comment and a screenshot of said user interface to at least one of the following:

a customer service representative data processing unit;

a remote server;

or

a multi-function device capable of rendering said feedback comment.

17. The system of claim 11 wherein said instructions are further configured for graphically displaying an option that when selected permits em ling of said feedback comment in association with said particular reference number.

18. The system of claim 11 wherein said device comprises at least one of the following types of devices:

a multi-function device;

a mobile communications device; and

a hand held computing device.

19. A computer readable medium having stored therein instructions for automatically recording a user experience feedback, that when executed by a client device, cause said client device to perform functions comprising:

associating a feedback commenting module with a device so as to offer selection of a feedback mode via a toggle displayable by a user interface;

providing a feedback comment with respect to at least one feature associated with said device via said user interface; and

collecting said feedback comment in association with a particular reference number via at least one feedback collection mode for recording of said user experience feedback.

20. The computer-readable medium of claim 19, wherein the functions further comprise:

capturing a user interface screen prior to switching into said feedback mode in response to invoking a screen capture option; and

transitioning forward between said feature mode and said feedback mode so as to capture a series of screens leading up to a particular event and/or post said particular event with said feedback comment being retained throughout said transition.