USER EXPERIENCE FEEDBACK RECORDER
First Claim
1. A method for automatically recording a user experience feedback, said method comprising:
- associating a feedback commenting module with a device so as to offer selection of a feedback mode via a toggle displayable by a user interface;
providing a feedback comment with respect to at least one feature associated with said device via said user interface; and
collecting said feedback comment in association with a particular reference number via at least one feedback collection mode for recording of said user experience feedback.
2 Assignments
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Accused Products
Abstract
Methods, systems, and computer readable media for automatically recording user experience feedback via an electronic device having or associated with a local user interface. A user experience feedback commenting module can be associated with the device to permit selection of a feedback mode utilizing a clearly marked toggle (e.g., UI soft- or hard-button) displayed on the user interface. The feedback comment about, for example, a particular device feature can be provided by the user when he or she enters data using, for example, a soft keyboard or other input feature displayed by the user interface. A user interface screen prior to switching into the feedback mode can be captured in response to activation of a screen capture option. The feedback comment can be captured in association with a reference number upon activation of a submit button and then transmitted to a collecting department or organization during a feedback collection mode.
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Citations
20 Claims
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1. A method for automatically recording a user experience feedback, said method comprising:
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associating a feedback commenting module with a device so as to offer selection of a feedback mode via a toggle displayable by a user interface; providing a feedback comment with respect to at least one feature associated with said device via said user interface; and collecting said feedback comment in association with a particular reference number via at least one feedback collection mode for recording of said user experience feedback. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A system for automatically recording a user experience feedback, said system comprising:
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a processor; and a computer-readable medium, configured to store instructions, that when executed by the processor, cause the computing device to perform said instructions comprising; associating a feedback commenting module with a device so as to offer selection of a feedback mode via a toggle displayable by a user interface; providing a feedback comment with respect to at least one feature associated with said device via said user interface; and collecting said feedback comment in association with a particular reference number via at least one feedback collection mode for recording of said user experience feedback. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18)
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19. A computer readable medium having stored therein instructions for automatically recording a user experience feedback, that when executed by a client device, cause said client device to perform functions comprising:
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associating a feedback commenting module with a device so as to offer selection of a feedback mode via a toggle displayable by a user interface; providing a feedback comment with respect to at least one feature associated with said device via said user interface; and collecting said feedback comment in association with a particular reference number via at least one feedback collection mode for recording of said user experience feedback. - View Dependent Claims (20)
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Specification