SYSTEM AND METHOD SUPPORTING ONGOING WORKER FEEDBACK

• US 20150347938A1
• Filed: 05/06/2015
• Published: 12/03/2015
• Est. Priority Date: 05/06/2014
• Status: Active Grant

• Current Assignee: Transform Sr Brands, LLC (ESL Investments, Inc.)
• Original Assignee: Sears Brands LLC (Sears Holdings Corporation)
• Inventors: Seshadri, Naveen, Frederico, Adam Robert, Schneider, John C.
• Granted Patent: US 10,089,588 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/0637 Strategic management or analysis, e.g. setting a goal or target of an organisation; Planning actions based on goals; Analysis or evaluation of effectiveness of goals
• CPC Class Codes: G06Q 10/06398 Performance of employee with respect to a job function
• CPC Class Codes: Y04S 10/50 Systems or methods supporting the power network operation or management, involving a certain degree of interaction with the load-side end user applications

Abstract

A system and method that enables the ongoing communication, tracking, and management review of feedback among a population of workers and their management.

Claims

1. A method of operating a system that supports the ongoing communication, tracking, and management review of feedback among a population of end users of the system comprising workers and managers of the workers, the method comprising:

providing a repository of data comprising information representing working relationships of the population of end users and information representing each request for feedback and each feedback response submitted by each of the population of end users;

guiding creation, by a first end user of the population of end users, of a request for feedback to a second end user of the population of end users, wherein the first end user and the second end user known to one another;

storing the request for feedback in the repository of data in association with the first end user and the second end user;

assigning one or both of an expiration date and an expiration time to the request for feedback;

guiding creation, by the second end-user, of a feedback response to the first end user, the feedback response comprising one or both of quantitative feedback representing a rank or scale of a characteristic of the first end user selected by the second end user and qualitative feedback comprising textual information provided by the second end user;

analyzing any quantitative feedback in one or more feedback responses for the second end user, in view of the working relationships of the population of end users; and

upon request of a manager of the second end user, delivering one or both of the analysis of quantitative feedback for the second end user and the qualitative feedback for the second end user, to the manager of the second end user.

2. The method according to claim 1, the method further comprising:

transmitting a reminder to the second end user, based on the one or both of an expiration date and an expiration time.

3. The method according to claim 1, the method further comprising:

storing, in the repository of data in association with the second end user, an indication of failure respond to the request for feedback of the first end user, if the second end user does not respond to the request for feedback of the first end user by the one or both of an expiration date and an expiration time.

4. The method according to claim 1, the method further comprising:

notifying the first end user upon receipt of the feedback response of the second end user.

5. The method according to claim 1, the method further comprising:

making the request for feedback unavailable for access by the second end user, upon occurrence of the one or both of an expiration date and an expiration time.

6. The method according to claim 1, wherein guiding creation of the request for feedback comprises creating the request for feedback based on feedback stored for the first end user.

7. The method according to claim 1, wherein the repository of data is configured to support reporting of all quantitative feedback associated with end users managed by a particular manager.

14. The system according to claim 1, wherein the repository of data is configured to support reporting of all quantitative feedback associated with end users managed by a particular manager.

21. The non-transitory computer-readable medium according to claim 1, wherein the repository of data is configured to support reporting of all quantitative feedback associated with end users managed by a particular manager.

8. A system that supports the ongoing communication, tracking, and management review of feedback among a population of end users of the system comprising workers and managers of the workers, the system comprising:

One or more computer systems communicatively coupled to a repository of data comprising information representing working relationships of the population of end users and information representing each request for feedback and each feedback response submitted by each of the population of end users, the one or more computers operable to, at least;

guide creation, by a first end-user of the population of end users, of a request for feedback to a second end user of the population of end users, wherein the first end user and the second end user known to one another;

store the request for feedback in the repository of data in association with the first end user and the second end user;

assign one or both of an expiration date and an expiration time to the request for feedback;

guide creation, by the second end-user, of a feedback response to the first end user, the feedback response comprising one or both of quantitative feedback representing a rank or scale of a characteristic of the first end user selected by the second end user and qualitative feedback comprising textual information provided by the second end user;

analyze any quantitative feedback in one or more feedback responses for the second end user, in view of the working relationships of the population of end users; and

upon request of a manager of the second end user, deliver one or both of the analysis of quantitative feedback for the second end user and the qualitative feedback for the second end user, to the manager of the second end user.

9. The system according to claim 8, the one or more computers further operable to, at least:

transmit a reminder to the second end user, based on the one or both of an expiration date and an expiration time.

10. The system according to claim 8, the one or more computers further operable to, at least:

store, in the repository of data in association with the second end user, an indication of failure respond to the request for feedback of the first end user, if the second end user does not respond to the request for feedback of the first end user by the one or both of an expiration date and an expiration time.

11. The system according to claim 8, the one or more computers further operable to, at least:

notify the first end user upon receipt of the feedback response of the second end user.

12. The system according to claim 8, the one or more computers further operable to, at least:

make the request for feedback unavailable for access by the second end user, upon occurrence of the one or both of an expiration date and an expiration time.

13. The system according to claim 8, wherein guiding creation of the request for feedback comprises creating the request for feedback based on feedback stored for the first end user.

15. A non-transitory computer-readable medium comprising executable instructions for causing one or more processor to perform the steps of a method of operating a system that supports the ongoing communication, tracking, and management review of feedback among a population of end users of the system comprising workers and managers of the workers, the steps of the method comprising:

providing a repository of data comprising information representing working relationships of the population of end users and information representing each request for feedback and each feedback response submitted by each of the population of end users;

guiding creation, by a first end-user of the population of end users, of a request for feedback to a second end user of the population of end users, wherein the first end user and the second end user known to one another;

storing the request for feedback in the repository of data in association with the first end user and the second end user;

assigning one or both of an expiration date and an expiration time to the request for feedback;

guiding creation, by the second end-user, of a feedback response to the first end user, the feedback response comprising one or both of quantitative feedback representing a rank or scale of a characteristic of the first end user selected by the second end user and qualitative feedback comprising textual information provided by the second end user;

analyzing any quantitative feedback in one or more feedback responses for the second end user, in view of the working relationships of the population of end users; and

upon request of a manager of the second end user, delivering one or both of the analysis of quantitative feedback for the second end user and the qualitative feedback for the second end user, to the manager of the second end user.

16. The non-transitory computer-readable medium according to claim 15, the steps of the method further comprising:

transmitting a reminder to the second end user, based on the one or both of an expiration date and an expiration time.

17. The non-transitory computer-readable medium according to claim 15, the steps of the method further comprising:

storing, in the repository of data in association with the second end user, an indication of failure respond to the request for feedback of the first end user, if the second end user does not respond to the request for feedback of the first end user by the one or both of an expiration date and an expiration time.

18. The non-transitory computer-readable medium according to claim 15, the steps of the method further comprising:

notifying the first end user upon receipt of the feedback response of the second end user.

19. The non-transitory computer-readable medium according to claim 15, the steps of the method further comprising:

making the request for feedback unavailable for access by the second end user, upon occurrence of the one or both of an expiration date and an expiration time.

20. The non-transitory computer-readable medium according to claim 15, wherein guiding creation of the request for feedback comprises creating the request for feedback based on feedback stored for the first end user.