METHOD AND SYSTEM FOR PROCESSING BROWSER CRASH INFORMATION

• US 20150350045A1
• Filed: 01/06/2014
• Published: 12/03/2015
• Est. Priority Date: 01/07/2013
• Status: Active Grant

• Current Assignee: Beijing Qihu Technology Co. Ltd. (360 Security Technology, Inc.)
• Original Assignee: Beijing Qihu Technology Co. Ltd. (360 Security Technology, Inc.), Qizhi Software (Beijing) Company Limited (360 Security Technology, Inc.)
• Inventors: FAN, Jiapeng, ZHANG, Pengyi, REN, Huan
• Granted Patent: US 9,876,696 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 11/0709 in a distributed system consisting of a plurality of standalone computer nodes, e.g. clusters, client-server systems
• CPC Class Codes: G06F 11/0769 Readable error formats, e.g. cross-platform generic formats, human understandable formats
• CPC Class Codes: G06F 11/0778 Dumping, i.e. gathering error/state information after a fault for later diagnosis
• CPC Class Codes: H04L 43/0823 Errors, e.g. transmission errors
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]

Abstract

The disclosure discloses a method and a system for processing browser crash information. The method comprises: receiving browser crash status information uploaded when a browser crashes; according to the browser crash status information, generating crash identification information to indicate whether allowing the browser to upload a crash data packet or not; feeding the crash identification information back to the browser; if the crash identification information indicates allowing the browser to upload the crash data packet, receiving crash information including the crash data packet uploaded by the browser; starting up an automatic crash data packet analyzing program to analyze the crash data packet; and sending the analyzing result of the crash data packet back to the browser uploading the crash data packet. The disclosure provides a solution at cloud system level to specifically collect, process, analyze and identify the browser crash information.

Claims

1. A method for processing browser crash information, comprising:

receiving browser crash status information uploaded when a browser crashes;

according to the browser crash status information, generating crash identification information to indicate whether allowing the browser to upload a crash data packet or not;

feeding the crash identification information back to the browser;

if the crash identification information indicates allowing the browser to upload the crash data packet, receiving crash information including the crash data packet uploaded by the browser;

starting up an automatic crash data packet analyzing program to analyze the crash data packet;

and sending the analyzing result of the crash data packet back to the browser uploading the crash data packet.

4. The method according to claim 1, wherein the browser crash status information at least includes one or several pieces of following information:

public parameters of browser crash, command lines, a browser product name and a first data checking information at browser side;

wherein the first data checking information at browser side is generated by the browser according to the public parameters of browser crash and a preset key.

6. The method according to claim 4, wherein the step of according to the browser crash status information, generating crash identification information to indicate whether allowing the browser to upload the crash data packet or not further comprises:

processing the public parameters of browser crash according to preset algorithm to generate crash key values;

obtaining the crash identification information according to the crash key values to indicate whether allowing the browser to upload the crash data packet or not.

7. The method according to claim 6, wherein before the step of processing the public parameters of browser crash according to preset algorithm to generate crash key values, the method further comprises:

checking the validity and integrity of crash status information by checking whether the first data checking information at browser side is correct or not.

8. The method according to claim 6, wherein before the step of processing the public parameters of browser crash according to preset algorithm to generate crash key values, the method further comprises:

verifying the validity of the browser product by checking the browser product name.

9. The method according to claim 1, wherein after the step of receiving the browser crash status information uploaded when the browser crashes, the method further comprises:

abandoning the browser crash status information received again from the browser with the same address within a preset period of time.

10. The method according to claim 1, wherein both the crash identification information and the first data checking information at server side shall be fed back to the browser at the same time so that the browser can check the validity and integrity of the crash identification information via checking the first data checking information at server side;

wherein the first data checking information at server side is generated according to the crash identification information and a preset key.

11. The method according to claim 1, wherein after the step of receiving crash information including the crash data packet uploaded by the browser, the method further comprises:

saving the crash data packet into a queue;

reading the queue and distributing crash data packets from different browser products to different analyzing devices;

the step of starting up an automatic crash data packet analyzing program to analyze the crash data packet comprises;

different analyzing devices start up respective automatic crash data packet analyzing program to analyze the crash data packet;

wherein the crash information also includes a second data checking information at browser side which is generated according to the crash data packet, the crash identification information and a preset key; and

wherein before the step of saving the crash data packet into the queue, the method further comprises;

checking the validity and integrity of the crash information via checking whether the second data checking information at browser side is correct or not.

14. The method according to claim 1, wherein the step of starting up an automatic crash data packet analyzing program to analyze the crash data packet further comprises:

monitoring the crash data packet uploaded by the browser at any time via arranged automatic crash data packet analyzing program;

analyzing a new crash data packet immediately once it is found and sending back the result in time;

or calling an automatic analyzing interface to analyze the crash data packet uploaded by the browser.

15. The method according to claim 1, wherein the method further comprises:

saving the analyzing result of the crash data packet into a database in the manner of incremental indexing at a preset time interval; and

performing statistical analysis on the data stored in the database and warning if the statistic result exceeds a preset threshold.

17. The method according to claim 1, wherein the step of sending the analyzing result of the crash data packet back to the browser uploading the crash data packet further comprises:

sending the analyzing result of the crash data packet to corresponding browser according to a browser'"'"'s machine identification or browser user'"'"'s identification corresponding to the analyzing result of the crash data packet.

2-3. -3. (canceled)

5. (canceled)

12-13. -13. (canceled)

16. (canceled)

18. A system for processing browser crash information, comprising:

a first port, configured to receive browser crash status information uploaded when a browser crashes;

a first cloud crash server, configured to generate crash identification information according to the browser crash status information to indicate whether allowing the browser to upload a crash data packet or not, and feed the crash identification information back to the browser via the first port;

a second port, configured to receive the crash information including the crash data packet uploaded by the browser if the crash identification information indicates allowing the browser to upload the crash data packet;

an analyzing device, configured to start up an automatic crash data packet analyzing program to analyze the crash data packet;

and a sending device, configured to send the analyzing result of the crash data packet back to the browser uploading the crash data packet via the second port.

21. The system according to claim 18, wherein the browser crash status information at least includes one or several pieces of following information:

public parameters of browser crash, command lines, a browser product name and a first data checking information at browser side;

wherein the first data checking information at browser side is generated by the browser according to the public parameters of browser crash and a preset key.

23. The system according to claim 21, wherein the system further comprises:

a first cache server, configured to process the public parameters of browser crash according to preset algorithm to generate crash key values;

the first cloud crash server is configured to obtain the crash identification information according to the crash key values to indicate whether allowing the browser to upload the crash data packet or not.

26. The system according to claim 18, wherein the system further comprises:

a second cache server, configured to abandon the browser crash status information received again from the browser with the same address within a preset period of time.

27. The system according to claim 18, wherein the first cloud crash server is further configured to generate the first data checking information at server side according to the crash identification information and a preset key;

feed both the crash identification information and the first data checking information at server side back to the browser at the same time so that the browser can check the validity and integrity of the crash identification information via checking the first data checking information at server side.

29. The system according to claim 18, wherein the system further comprises:

a second cloud crash server, configured to extract the crash data packet from the crash information and save the crash data packet into a queue, as well as read the queue and distribute crash data packets from different browser products to different analyzing devices;

and a nonvolatile memory, configured to save the crash data packets.

30. The system according to claim 29, wherein the crash information also includes a second data checking information at browser side which is generated according to the crash data packet, the crash identification information and a preset key;

wherein the system further comprises;

a second check module, configured to check the validity and integrity of the crash information via checking whether the second data checking information at browser side is correct or not.

33. The system according to claim 18, wherein the system further comprises:

a database;

a third cloud crash server, configured to transmit the analyzing result obtained through the analyzing device to an index server;

and the index server, configured to save the analyzing result of the crash data packet into the database in the manner of incremental indexing at a preset time interval.

19-20. -20. (canceled)

22. (canceled)

24-25. -25. (canceled)

28. (canceled)

31-32. -32. (canceled)

34-36. -36. (canceled)

37. A non-transitory computer readable medium having instructions stored thereon that, when executed by at least one processor, cause the at least one processor to perform operations for processing browser crash information, comprising:

receiving browser crash status information uploaded when a browser crashes;

according to the browser crash status information, generating crash identification information to indicate whether allowing the browser to upload a crash data packet or not;

feeding the crash identification information back to the browser;

if the crash identification information indicates allowing the browser to upload the crash data packet, receiving crash information including the crash data packet uploaded by the browser;

starting up an automatic crash data packet analyzing program to analyze the crash data packet; and

sending the analyzing result of the crash data packet back to the browser uploading the crash data packet.