CONTEXT-SENSITIVE INFORMATION RETRIEVAL
First Claim
Patent Images
1. A system comprising:
- a processor; and
a memory, wherein the memory contains instructions that, when executed by the processor, cause the processor to;
receive a request from an application over a data communication network, wherein the request is transmitted in response to a command by a user to receive help related to the application;
receive context information associated with the request, wherein the context information includes information gathered by the application in response to user interaction with the application;
select information to be output based on the received context information; and
transmit the selected information to the application.
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Abstract
A help system includes receives a request from the application running on an end-user device over a data communication network. The request may be transmitted in response to a command by a user to receive help related to the application. The server receives context information associated with the request from the application. According to one embodiment, the context information includes information gathered by the application as the user interacts with the application. The server selects information to be output based on the received context information, and transmits the selected information to the application.
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Citations
10 Claims
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1. A system comprising:
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a processor; and a memory, wherein the memory contains instructions that, when executed by the processor, cause the processor to; receive a request from an application over a data communication network, wherein the request is transmitted in response to a command by a user to receive help related to the application; receive context information associated with the request, wherein the context information includes information gathered by the application in response to user interaction with the application; select information to be output based on the received context information; and transmit the selected information to the application. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A method comprising:
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receiving a request from an application over a data communication network, wherein the request is transmitted in response to a command by a user to receive help related to the application; receiving context information associated with the request, wherein the context information includes information gathered by the application in response to user interaction with the application; selecting information to be output based on the received context information; and transmitting the selected information to the application.
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Specification