SYSTEM FOR MANAGING COMMUNICATIONS ACTIVATED BY A TRIGGER EVENT
First Claim
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1. An apparatus comprising:
- a wearable enclosure;
a user interface in the wearable enclosure;
a sensor in the wearable enclosure;
a network interface in the wearable enclosure;
a processor in the wearable enclosure and coupled to the user interface, the sensor, and the network interface; and
a memory in the wearable enclosure and coupled to the processor, the memory storing instructions that, when executed by the processor, cause the processor to;
detect an event using input data generated by the sensor;
establish a network link between a call center and the apparatus using the network interface;
transmit a request over the network link, the request being triggered by the event; and
receive a response to the request from a resource, the response being based on the nature of the documented event.
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Abstract
A system including: a processor; and memory, the memory storing instructions that, when executed by the processor, cause the processor to: receive a request received over a network link, the network link being established between the system and a wearable computing device, the request comprising data corresponding to an event detected by the wearable computing device; and route the request to a resource in accordance with the data of the request.
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Citations
20 Claims
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1. An apparatus comprising:
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a wearable enclosure; a user interface in the wearable enclosure; a sensor in the wearable enclosure; a network interface in the wearable enclosure; a processor in the wearable enclosure and coupled to the user interface, the sensor, and the network interface; and a memory in the wearable enclosure and coupled to the processor, the memory storing instructions that, when executed by the processor, cause the processor to; detect an event using input data generated by the sensor; establish a network link between a call center and the apparatus using the network interface; transmit a request over the network link, the request being triggered by the event; and receive a response to the request from a resource, the response being based on the nature of the documented event. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A system comprising:
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a processor; and memory, the memory storing instructions that, when executed by the processor, cause the processor to; receive a request received over a network link, the network link being established between the system and a wearable computing device, the request comprising data corresponding to an event detected by the wearable computing device; and route the request to a resource in accordance with the data of the request. - View Dependent Claims (10)
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11. A method comprising:
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recording, using a wearable communications appliance comprising;
a microprocessor, a sensor, and a user interface, sensor data collected by the sensor;comparing, using the microprocessor, the sensor data against one or more rules; triggering, using the microprocessor, an event if the sensor data satisfies at least one of the rules; generating, by the microprocessor, a request to a node connected to the network; and sending the request to the resource. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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Specification