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SYSTEM AND METHOD FOR EXECUTING INTERACTION FLOW FOR CONTACT CENTERS

  • US 20150350436A1
  • Filed: 05/27/2015
  • Published: 12/03/2015
  • Est. Priority Date: 05/27/2014
  • Status: Abandoned Application
First Claim
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1. A system for executing an interaction flow for a customer contact center, the system comprising:

  • a processor; and

    a memory coupled to the processor, wherein the memory has stored thereon, instructions that, when executed by the processor, cause the processor to;

    route an interaction conducted in a first communication channel to an electronic device;

    monitor the interaction conducted in the first communication channel;

    store data associated with the interaction conducted in the first communication channel in the memory;

    conduct the interaction in a second communication channel;

    in response to conducting the interaction to the second communication channel, retrieve the data associated with the interaction conducted in the first communication channel; and

    output the retrieved data to the electronic device.

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