ANSWERER EXTRACTION SYSTEM, ANSWERER EXTRACTION METHOD, AND NON-TRANSITORY COMPUTER-READABLE MEDIUM

• US 20150356146A1
• Filed: 11/06/2014
• Published: 12/10/2015
• Est. Priority Date: 06/06/2014
• Status: Active Grant

• Current Assignee: Fujifilm Business Innovation Corp. (Fujifilm Holdings Corporation)
• Original Assignee: Fuji Xerox Company Limited (Fujifilm Holdings Corporation)
• Inventors: YAMASHITA, Akio, UEDA, Yoshihiro
• Granted Patent: US 10,262,038 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 16/22 Indexing; Data structures therefor; Storage structures
• CPC Class Codes: G06F 16/2455 Query execution
• CPC Class Codes: G06F 16/24575 using context
• CPC Class Codes: G06F 16/951 Indexing; Web crawling techniques
• CPC Class Codes: G06Q 10/105 Human resources

Abstract

An answerer extraction system includes a receiving unit that receives a question from an asker, a recording unit that records a reference history of the asker'"'"'s referencing past questions or answers, and an extraction unit that extracts an answerer who is to answer the question on the basis of the reference history of the asker.

Claims

1. An answerer extraction system comprising:

a receiving unit that receives a question from an asker;

a recording unit that records a reference history of the asker'"'"'s referencing past questions or answers; and

an extraction unit that extracts an answerer who is to answer the question on a basis of the reference history of the asker.

6. The answerer extraction system according to claim 1, further comprising:

a search unit that searches past questions or answers for an answer to the question received by the receiving unit; and

an answer candidate proposal unit that proposes a search result from the search unit as an answer candidate to the question received by the receiving unit.

9. The answerer extraction system according to claim 1, further comprising:

a temporary storage unit that temporarily stores a plurality of questions received by the receiving unit before an answerer is extracted; and

a grouping unit that groups the plurality of questions stored in the temporary storage unit according to content;

wherein the extraction unit extracts one answerer for the grouped plurality of questions.

2. An answerer extraction system comprising:

a receiving unit that receives a question from an asker;

a recording unit that records a reference history of the asker'"'"'s referencing past questions or answers;

a computing unit that computes, from the reference history of the asker, the asker'"'"'s ability to solve a problem;

a storage unit that stores knowledge information of answerer candidates; and

an extraction unit that extracts an answerer who is to answer the question by using the computed ability and the stored knowledge information of the answerer candidates.

7. The answerer extraction system according to claim 2, further comprising:

a control unit configured to, if the computed asker'"'"'s ability is equal to or greater than a predetermined threshold value, control an important discussion storage unit to store at least one of the question and an answer to the question.

3. An answerer extraction system comprising:

a receiving unit that receives a question from an asker;

a recording unit that records a reference history of the asker'"'"'s referencing past questions or answers;

a computing unit that computes, from the reference history of the asker, a degree that indicates how much the asker has researched before the question is received;

a storage unit that stores knowledge information of answerer candidates; and

an extraction unit that extracts an answerer who is to answer the question by using the computed degree and the knowledge information of the answerer candidates.

8. The answerer extraction system according to claim 3, further comprising:

a control unit configured to, if the computed degree is equal to or greater than a predetermined threshold value, control an important discussion storage unit to store at least one of the question and an answer to the question.

4. An answerer extraction system comprising:

a receiving unit that receives a question from an asker;

a recording unit that records a reference history of the asker'"'"'s referencing past questions or answers;

a computing unit that computes, from the reference history of the asker, the asker'"'"'s ability to solve a problem;

a storage unit that stores knowledge information of answerer candidates; and

an extraction unit that extracts an answerer who is to answer the question by conducting matching using the computed degree and the knowledge information.

5. An answerer extraction system comprising:

a receiving unit that receives a question from an asker;

a recording unit that records a reference history of the asker'"'"'s referencing past questions or answers;

a computing unit that computes, from the reference history of the asker, a degree that indicates how much the asker has researched before the question is received;

a storage unit that stores knowledge information of answerer candidates; and

an extraction unit that extracts an answerer who is to answer the question by conducting matching using the computed degree and the knowledge information.

10. An answerer extraction method comprising:

receiving a question from an asker;

recording a reference history of the asker'"'"'s referencing past questions or answers; and

extracting an answerer who is to answer the question on a basis of the reference history of the asker.

11. A non-transitory computer readable medium storing a program causing a computer to execute a process, the process comprising:

receiving a question from an asker;

recording a reference history of the asker'"'"'s referencing past questions or answers; and

extracting an answerer who is to answer the question on a basis of the reference history of the asker.