DYNAMIC CUSTOMER ENGAGEMENT SYSTEM OFFERING BENEFITS
First Claim
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1. A benefit-agent subsystem located within a premises associated with a company comprising:
- a. a processor;
b. a storage storing instructions;
c. at least one communication interface receiving instructions from said processor to communicate with at least one client within said premises;
d. a locator receiving instructions from said processor to communicate with said at least one client via said communication interface and identifying location of said at least one client within said premises;
e. an authenticator receiving instructions from said processor to communicate with said at least one client via said communication interface and authenticating said at least one client within said premises, said authenticating based on a first verification information stored locally in said storage and a second verification information received from said at least one client; and
f. a benefit generator receiving instructions from said processor to generate a benefit for said at least one client within said premises and to communicate said benefit to said at least one client,where said benefit agent subsystem is configured to communicate both asynchronously and synchronously with either said client within said premises or a remote main subsystem when reconciling benefit details.
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Accused Products
Abstract
A system and method is provided with a main software system for benefit givers'"'"' and takers'"'"' subscription, user authentication, benefit entry and modification, a completely distributed software and hardware system where each component is located at a benefit giver'"'"'s (company) premises for detecting users'"'"' location, local benefit generation in communications with the main software system and benefit redemption, and a client application designed for mobile handsets in communications with the distributed software component for a user to receive benefits and redeem them at the location of the benefit generating company.
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Citations
22 Claims
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1. A benefit-agent subsystem located within a premises associated with a company comprising:
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a. a processor; b. a storage storing instructions; c. at least one communication interface receiving instructions from said processor to communicate with at least one client within said premises; d. a locator receiving instructions from said processor to communicate with said at least one client via said communication interface and identifying location of said at least one client within said premises; e. an authenticator receiving instructions from said processor to communicate with said at least one client via said communication interface and authenticating said at least one client within said premises, said authenticating based on a first verification information stored locally in said storage and a second verification information received from said at least one client; and f. a benefit generator receiving instructions from said processor to generate a benefit for said at least one client within said premises and to communicate said benefit to said at least one client, where said benefit agent subsystem is configured to communicate both asynchronously and synchronously with either said client within said premises or a remote main subsystem when reconciling benefit details. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A method as implemented by a benefit-agent subsystem located within a premises associated with a company comprising:
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a. communicating with at least one client within said premises; b. communicating with said at least one client via said communication interface and identifying location of said at least one client within said premises; c. communicating with said at least one client via said communication interface and authenticating said at least one client within said premises, said authenticating based on a first verification information stored locally in a storage and a second verification information received from said at least one client; and d. generating a benefit for said at least one client within said premises and communicating said benefit to said at least one client, where said benefit agent subsystem is configured to communicate both asynchronously and synchronously with either said client within said premises or a remote main subsystem when reconciling benefit details. - View Dependent Claims (8, 9, 10, 11, 12)
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13. A method to generate a benefit by a first client for use by a second client, said benefit redeemable within a premises of a company, said method comprising:
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receiving a selection of a benefit from said first client for use by said second client; transmitting said benefit selected by said first client to said second client in real-time when said second client is within said premises of said company; receiving confirmation that said benefit was successfully redeemed by said second client where said first user is billed for any charges associated with said benefit; and transmitting a redemption notification to said first client. - View Dependent Claims (14, 15, 16, 17)
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19. A method to generate a benefit by a first client for use by a second client, said benefit redeemable within a premises of a company, said method comprising:
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receiving a subscription request from said first client requesting notification of location of said second client; pushing notification with location of said second client to said first client; receiving a selection of a benefit from said first client for use by said second client; transmitting said benefit selected by said first client to said second client in real-time when said second client is within said premises of said company; receiving confirmation that said benefit was successfully redeemed by said second client where said first client is billed for any charges associated with said benefit; and transmitting a redemption notification to said first client. - View Dependent Claims (18)
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- 21. The method of claim 21, where, prior to transmitting said benefit, said method further comprises authenticating said second client within said premises, said authenticating based on a first verification information stored in a storage that is local to said premises and a second verification information received from said second client.
Specification