CUSTOMER FACING DISPLAY WITH CUSTOMER INTERACTION FOR ORDER SPECIFICATION
First Claim
1. A restaurant order input method, comprising:
- at an employee-facing display device, displaying an employee-side ordering GUI that includes an employee-side order selector set for an employee to select menu items of a restaurant menu to be added to a pending order;
at a customer-facing display device, displaying a customer-side ordering GUI that includes a customer-side order selector set for a customer to select options associated with menu items added to the pending order;
for each menu item selected via the employee-side ordering GUI to be added to the pending order, updating an order status of the pending order in a shared data record to add that menu item to the pending order; and
for at least one menu item added to the pending order updated in the shared data record, updating the customer-side order selector set of the customer-side ordering GUI to include one or more selectors for the customer to select one or more options associated with the at least one menu item to be applied to the pending order; and
for each option selected via the customer-side ordering GUI to be applied to the pending order, updating the order status of the pending order in the shared data record to apply that option to the pending order.
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Accused Products
Abstract
An on-premises computing system of a public accommodation detects presence of a customer by obtaining an identifier wirelessly transmitted by a wireless device carried by that customer. The identifier is received from the wireless device via a wireless local area network access point of the on-premises computing system. A customer profile is established, updated, and/or retrieved at a database system by the on-premises computing system based upon the identifier of the wireless device. A customer-facing display device displays a customer ordering GUI to the customer that includes selectors that enable the customer to select options associated with menu items that have been added to a pending order by an employee. The options include customer-specific options that are based, at least in part, on information contained in the customer'"'"'s profile.
36 Citations
20 Claims
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1. A restaurant order input method, comprising:
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at an employee-facing display device, displaying an employee-side ordering GUI that includes an employee-side order selector set for an employee to select menu items of a restaurant menu to be added to a pending order; at a customer-facing display device, displaying a customer-side ordering GUI that includes a customer-side order selector set for a customer to select options associated with menu items added to the pending order; for each menu item selected via the employee-side ordering GUI to be added to the pending order, updating an order status of the pending order in a shared data record to add that menu item to the pending order; and for at least one menu item added to the pending order updated in the shared data record, updating the customer-side order selector set of the customer-side ordering GUI to include one or more selectors for the customer to select one or more options associated with the at least one menu item to be applied to the pending order; and for each option selected via the customer-side ordering GUI to be applied to the pending order, updating the order status of the pending order in the shared data record to apply that option to the pending order. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A restaurant order input system, comprising:
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an employee-facing display device to display an employee-side ordering GUI; a customer-facing display device to display a customer-side ordering GUI; and a computing system including one or more computing devices, the computing system configured to; transmit information to the employee-facing display device for the employee-facing display device to display the employee-side ordering GUI, the employee-side ordering GUI including an employee-side order selector set for an employee to select menu items of a restaurant menu to be added to a pending order; transmit information to the customer-facing display device for the customer-facing display device to display the customer-side ordering GUI, the customer-side ordering GUI including a customer-side order selector set for a customer to select options associated with menu items added to the pending order; receive information from the employee-facing display device indicating one or more menu items selected via the employee-side ordering GUI to be added to the pending order; for each menu item selected via the employee-side ordering GUI to be added to the pending order, update an order status of the pending order in a shared data record at the computing system to add that menu item to the pending order; for at least one menu item added to the pending order updated in the shared data record, transmit information to the customer-facing display device to update the customer-side order selector set of the customer-side ordering GUI to include one or more selectors for the customer to select one or more options associated with the at least one menu item to be applied to the pending order; receive information from the customer-facing display device indicating the one or more options selected via the customer-side ordering GUI to be applied to the pending order; and for each option selected via the customer-side ordering GUI to be applied to the pending order, update the order status of the pending order in the shared data record to apply that option to the pending order. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16, 17, 18, 19)
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20. A restaurant order input system, comprising:
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an employee-facing display device to display an employee-side ordering GUI; a customer-facing display device to display a customer-side ordering GUI, the customer-facing display device and the employee-facing display device secured to or forming part of an integrated stand assembly, and the customer-facing display device and the employee-facing display device face away from each other in substantially opposing directions; a wireless access point device; and a computing system communicating with the employee-facing display device and the customer-facing display device over a wireless communications protocol via the wireless access point device, the computing system including a storage subsystem having instructions stored thereon executable by a logic subsystem of the computing system to; display the employee-side ordering GUI via the employee-facing display device, the employee-side ordering GUI including an employee-side order selector set for an employee to select menu items of a restaurant menu to be added to a pending order; detect, via the wireless access point device, one or more wireless beacon frames transmitted by a Wi-Fi enabled wireless device carried by a customer; identify a MAC address of the wireless device from the one or more beacon frames; access a customer profile of the customer associated with the MAC address at a database system; identify a customer-specific recommended menu item for display at the customer-side ordering GUI based, at least in part, on customer-specific information contained in the customer profile; display the customer-side ordering GUI via the customer-facing display device, the customer-side ordering GUI including a customer-side order selector set for a customer to select at least customer-specific recommended menu item to be added to the pending order; receive selection of one or more menu items via the employee-side ordering GUI to be added to the pending order; for each menu item selected via the employee-side ordering GUI to be added to the pending order, update an order status of the pending order in a shared data record at the computing system to add that menu item to the pending order; for at least one menu item added to the pending order updated in the shared data record, update the customer-side order selector set of the customer-side ordering GUI to include one or more selectors for the customer to select one or more options associated with the at least one menu item to be applied to the pending order, the one or more additional options identified based, at least in part, on at least one menu item added to the pending order via the employee-side ordering GUI; receive selection of the customer-specific recommended menu item and/or the one or more options via the customer-side ordering GUI to be applied to the pending order; update the order status of the pending order in the shared data record to apply selection of either the customer-specific recommended menu item or an option of the one or more options to the pending order; and upon selection of an order confirmation selector of the customer-side ordering GUI by the customer, updating the order status of the pending order in the shared data record to indicate a confirmed order.
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Specification