DUAL CLOUD ARCHITECTURE FOR ROBUST IN-STORE CUSTOMER INTERACTION
First Claim
1. A dual-cloud computing system, comprising:
- an on-premises computing system including one or more on-premises servers, the on-premises computing system physically positioned at or in a store premises, the on-premises computing system having an on-premises database; and
a remote computing system including one or more remote servers, the remote computing system configured to communicate with the on-premises computing system via a wide area network (WAN), the remote computing system having a remote database;
the on-premises computing system further including a wireless local area network (WLAN) access point located at or in the store premises and coupled to the one or more on-premises servers;
wherein the on-premises computing system is configured to;
receive a MAC address or token of a wireless device at the one or more on-premises servers from the WLAN;
determine whether a customer profile associated with the MAC address or token is stored at the on-premises database, andif a customer profile associated with the MAC address or token is not stored at the on-premises database, then send a request from the one or more on-premises servers to the remote server over the WAN to download the customer profile from the remote database of the remote server.
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Accused Products
Abstract
An on-premises computing system physically located at or in a store premises includes one or more on-premises servers, an on-premises database, and a WLAN access point. A remote computing system including a remote database and one or more remote servers communicates with the on-premises computing system via a WAN. Beacon frames emitted by a wireless device carried by a customer are detected via the WLAN access point of the on-premises computing system, and a MAC address and/or token of the wireless device is/are identified in the beacon frames. The one or more on-premises servers determine whether a customer profile associated with the MAC address or token is stored at the on-premises database. If a customer profile associated with the MAC address or token is not stored at the on-premises database, then the one or more on-premises servers download the customer profile from the remote database of the remote computing system.
19 Citations
20 Claims
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1. A dual-cloud computing system, comprising:
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an on-premises computing system including one or more on-premises servers, the on-premises computing system physically positioned at or in a store premises, the on-premises computing system having an on-premises database; and a remote computing system including one or more remote servers, the remote computing system configured to communicate with the on-premises computing system via a wide area network (WAN), the remote computing system having a remote database; the on-premises computing system further including a wireless local area network (WLAN) access point located at or in the store premises and coupled to the one or more on-premises servers; wherein the on-premises computing system is configured to; receive a MAC address or token of a wireless device at the one or more on-premises servers from the WLAN; determine whether a customer profile associated with the MAC address or token is stored at the on-premises database, and if a customer profile associated with the MAC address or token is not stored at the on-premises database, then send a request from the one or more on-premises servers to the remote server over the WAN to download the customer profile from the remote database of the remote server. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A dual-cloud computing method, comprising:
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providing an on-premises computing system including one or more on-premises servers physically located at or in a store premises, the on-premises computing system further including an on-premises database; providing a remote computing system including one or more remote servers configured to communicate with the on-premises computing system via a wide area network (WAN), the remote computing system further including a remote database; detecting, via a wireless local area network (WLAN) access point of the on-premises computing system and coupled to the one or more on-premises servers, a beacon frame emitted by a wireless device; identifying a MAC (medium access control) address of the wireless device in the beacon frame; determining whether a customer profile associated with the MAC address or token is stored at the on-premises database; and if a customer profile associated with the MAC address or token is not stored at the on-premises database, then sending a request from the on-premises computing system to the remote computing system via the WAN to download the customer profile from the remote database of the remote computing system. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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Specification