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SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS IN AN ENTERPRISE

  • US 20150358463A1
  • Filed: 06/09/2014
  • Published: 12/10/2015
  • Est. Priority Date: 06/09/2014
  • Status: Active Grant
First Claim
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1. A system for managing a communication session with a customer of an enterprise, comprising:

  • a monitoring module configured to monitor one or more attributes associated with the communication session;

    an analysis module configured to determine a plurality of resources required for managing the communication session based on the attributes;

    a management module configured to manage allocation of the resources for the communication session, wherein the allocation is refined during the communication session based on the attributes.

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