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SYSTEM AND METHOD FOR ANALYZING AND CLASSIFYING CALLS WITHOUT TRANSCRIPTION

  • US 20150365530A1
  • Filed: 08/24/2015
  • Published: 12/17/2015
  • Est. Priority Date: 03/15/2013
  • Status: Active Grant
First Claim
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1. A computing system for analyzing a telephone call without transcription, the computing system comprising:

  • a memory for storing programmed instructions;

    a processor configured to execute the programmed instructions to perform operations including;

    receiving an audio signal of a telephone call to analyze, wherein the system does not transcribe the audio signal of the telephone call and wherein the audio signal comprises a first channel and a second channel;

    monitoring a first channel time-in-activity by tracking a presence of activity on the first channel;

    monitoring a second channel time-in-activity by tracking a presence of activity on the second channel; and

    characterizing a portion of the telephone call based at least in part on the first channel time-in-activity and the second channel time-in-activity during the portion of the telephone call, wherein the activity comprises at least one of speech activity and non-speech activity.

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