SYSTEM AND METHOD FOR PROVIDING ERROR DETECTION AND NOTIFICATION

• US 20150378865A1
• Filed: 06/25/2014
• Published: 12/31/2015
• Est. Priority Date: 06/25/2014
• Status: Abandoned Application

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Inventors: ROBERTSON, James A.
• Application Number:
  US14/314,877
• Publication Number:
  US 20150378865A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 11/0709 in a distributed system consisting of a plurality of standalone computer nodes, e.g. clusters, client-server systems
• CPC Class Codes: G06F 11/0757 by exceeding a time limit, i.e. time-out, e.g. watchdogs
• CPC Class Codes: G06F 11/0766 Error or fault reporting or storing

Abstract

An approach is provided for registering an expected event associated with trouble management for a computing environment. The approach also involves monitoring, over a predetermined period, for one or more events relating to one or more actions performed by one or more elements of the computing environment. The approach further involves determining an absence of the expected event from the one or more events for the predetermined period. The approach also involves generating an alarm message in response to the absence of the expected event.

Claims

1. A method comprising:

registering an expected event associated with trouble management for a computing environment;

monitoring, over a predetermined period, for one or more events relating to one or more actions performed by one or more elements of the computing environment;

determining an absence of the expected event from the one or more events for the predetermined period; and

generating an alarm message in response to the absence of the expected event.

2. A method according to claim 1, wherein the expected event specifies the predetermined period and pattern-matching information to identify the expected event, the method further comprising:

examining the one or more events using the pattern-matching information, wherein the pattern-matching information includes a string, a dictionary of key/value pairs, a regular expression, or a combination thereof.

3. A method according to claim 2, further comprising:

generating a query to determine whether a log entry corresponds to the expected event based on the pattern-matching information; and

receiving a response message to the query, wherein the response message triggers the generation of the alarm message.

4. A method according to claim 2, wherein the expected event specifies a criterion to verify the absence of the expected event.

5. A method according to claim 1, wherein the one or more events include an alarm condition specifying at least one failure with the one or more elements of the computing environment, and wherein the expected event relates to a successful execution of an activity for the computing environment.

6. A method according to claim 1, further comprising:

transmitting the alarm message to an alarm system configured to service the computing environment.

7. A method according to claim 1, further comprising:

registering a plurality of expected events for a plurality of computing environments as part of a managed trouble management service by a service provider,

wherein the plurality of computing environments correspond respectively to a plurality of subscribers.

8. A method according to claim 1, further comprising:

generating a log of the one or more events, wherein the log records time information, date information, duration information, or a combination thereof associated with the one or more event; and

determining the absence of the expected event based on the log.

9. A method according to claim 1, wherein the expected event may recur based on a schedule, a past occurrence of the expected event, or a combination thereof.

10. An apparatus comprising a processor configured to:

register an expected event associated with trouble management for a computing environment;

monitor, over a predetermined period, for one or more events relating to one or more actions performed by one or more elements of the computing environment;

determine an absence of the expected event from the one or more events for the predetermined period; and

generate an alarm message in response to the absence of the expected event.

11. An apparatus according to claim 10, wherein the expected event specifies the predetermined period and pattern-matching information to identify the expected event, the apparatus is further configured to:

examine the one or more events using the pattern-matching information, wherein the pattern-matching information includes a string, a dictionary of key/value pairs, a regular expression, or a combination thereof.

12. An apparatus according to claim 11, wherein the apparatus is further configured to:

generate a query to determine whether a log entry corresponds to the expected event based on the pattern-matching information; and

receive a response message to the query, wherein the response message triggers the generation of the alarm message.

13. An apparatus according to claim 11, wherein the expected event specifies a criterion to verify the absence of the expected event.

14. An apparatus according to claim 10, wherein the one or more events include an alarm condition specifying at least one failure with the one or more elements of the computing environment, and wherein the expected event relates to a successful execution of an activity for the computing environment.

15. An apparatus according to claim 10, further comprising:

transmit the alarm message to an alarm system configured to service the computing environment.

16. An apparatus according to claim 10, further comprising:

register a plurality of expected events for a plurality of computing environments as part of a managed trouble management service by a service provider,

wherein the plurality of computing environments correspond respectively to a plurality of subscribers.

17. An apparatus according to claim 10, further comprising:

generate a log of the one or more events, wherein the log records time information, date information, duration information, or a combination thereof associated with the one or more event; and

determine the absence of the expected event based on the log.

18. An apparatus according to claim 10, wherein the expected event may recur based on a schedule, a past occurrence of the expected event, or a combination thereof.

19. A system comprising:

a trouble management platform configured to register an expected event associated with trouble management for a computing environment;

to monitor, over a predetermined period, for one or more events relating to actions performed by one or more elements of the computing environment;

to determine absence of the expected event from the one or more events for the predetermined period; and

to generate an alarm message in response to the determined absence of the expected event.

20. A system of claim 19, wherein the expected event specifies the predetermined period and pattern-matching information to identify the expected event, the trouble management platform is further configured to examine the one or more events using the pattern-matching information, wherein the pattern-matching information includes a string, a dictionary of key/value pairs, a regular expression, or a combination thereof.