System and Method for Email Management Through Detection and Analysis of Dynamically Variable Behavior and Activity Patterns

• US 20150381533A1
• Filed: 06/29/2014
• Published: 12/31/2015
• Est. Priority Date: 06/29/2014
• Status: Abandoned Application

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: Klemm, Reinhard, Krishnan, Parameshwaran, Singh, Navjot
• Application Number:
  US14/318,676
• Publication Number:
  US 20150381533A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: H04L 51/02 using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages

Abstract

Techniques for aiding an email recipient in the management of inbound email by detecting, and configurably responding to, dynamically variable patterns of activity and behavior are described. Characteristics are extracted from new email messages originated by senders and intended for a recipient. One or more patterns of sender activity, recipient message management behavior, and/or message response behavior, relating to treatment of messages from individual senders and/or plural senders in the aggregate, are identified. The patterns are identified by analyzing statistics collected by the extraction of characteristics from email messages previously received by the recipient. Before the recipient reads a new email, a determination is made as to whether any deviation from an identified pattern exists; and, if so, a pre-existing rule for treatment of the new message is enforced and/or a new rule specifying treatment of at least some messages from the sender of the email is proposed.

Claims