IDENTIFICATION OF CUSTOMERS ELIGIBLE FOR ADDITIONAL ASSISTANCE PROGRAMS BASED ON INDOOR POSITIONING SYSTEM DETECTION OF PHYSICAL CUSTOMER PRESENCE
First Claim
1. A method, comprising:
- at a computing platform comprising at least one processor, a memory, and a communication interface;
receiving, via the communication interface and from an indoor positioning system located at a physical banking center location of a financial institution, a plurality of messages comprising data indicating physical presence of customers of the financial institution at the physical banking center location of the financial institution; and
responsive to receiving the plurality of messages comprising the data indicating the physical presence of the customers of the financial institution at the physical banking center location of the financial institution, determining, by the at least one processor, that at least one customer of the customers of the financial institution at the physical banking center location of the financial institution is eligible for an additional assistance program offered by the financial institution.
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Accused Products
Abstract
A computing platform may receive a plurality of messages comprising data indicating physical presence of customers of a financial institution at a physical banking center location of the financial institution from an indoor positioning system located at the physical banking center location of the financial institution. Responsive to receiving the plurality of messages comprising the data indicating the physical presence of the customers of the financial institution at the physical banking center location of the financial institution, the computing platform may determine that at least one customer of the customers of the financial institution at the physical banking center location of the financial institution is eligible for an additional assistance program offered by the financial institution.
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Citations
20 Claims
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1. A method, comprising:
at a computing platform comprising at least one processor, a memory, and a communication interface; receiving, via the communication interface and from an indoor positioning system located at a physical banking center location of a financial institution, a plurality of messages comprising data indicating physical presence of customers of the financial institution at the physical banking center location of the financial institution; and responsive to receiving the plurality of messages comprising the data indicating the physical presence of the customers of the financial institution at the physical banking center location of the financial institution, determining, by the at least one processor, that at least one customer of the customers of the financial institution at the physical banking center location of the financial institution is eligible for an additional assistance program offered by the financial institution. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18)
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19. An apparatus, comprising:
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at least one processor; a communication interface; and a memory storing instructions that when executed by the at least one processor cause the apparatus to; receive, via the communication interface and from an indoor positioning system located at a physical banking center location of a financial institution, a plurality of messages comprising data indicating physical presence of customers of the financial institution at the physical banking center location of the financial institution; determine that at least one customer of the customers of the financial institution at the physical banking center location of the financial institution is eligible for an additional assistance program offered by the financial institution; and responsive to determining that the at least one customer of the customers of the financial institution at the physical banking center location of the financial institution is eligible for the additional assistance program offered by the financial institution; generate a message identifying the at least one customer of the customers of the financial institution at the physical banking center location of the financial institution, identifying the additional assistance program offered by the financial institution, and indicating that the at least one customer of the customers of the financial institution at the physical banking center location of the financial institution is eligible for the additional assistance program offered by the financial institution; and communicate, via the communication interface and to at least one computing device located at the physical banking center location of the financial institution, the message identifying the at least one customer of the customers of the financial institution at the physical banking center location of the financial institution, identifying the additional assistance program offered by the financial institution, and indicating that the at least one customer of the customers of the financial institution at the physical banking center location of the financial institution is eligible for the additional assistance program offered by the financial institution.
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20. One or more non-transitory computer-readable media having instructions stored thereon that when executed by one or more computers cause the one or more computers to:
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receive, from an indoor positioning system located at a physical banking center location of a financial institution, a plurality of messages comprising data indicating physical presence of customers of the financial institution at the physical banking center location of the financial institution and associates of the financial institution at the physical banking center location of the financial institution; identify, from amongst the customers of the financial institution at the physical banking center location of the financial institution, at least one customer that is eligible for an additional assistance program offered by the financial institution; and identify, from amongst the associates of the financial institution at the physical banking center location of the financial institution, at least one associate to assist the at least one customer that is eligible for the additional assistance program offered by the financial institution.
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Specification