SOLICITING CUSTOMER FEEDBACK BASED ON INDOOR POSITIONING SYSTEM DETECTION OF PHYSICAL CUSTOMER PRESENCE
First Claim
1. A method, comprising:
- at a computing platform comprising at least one processor, a memory, and a communication interface;
receiving, via the communication interface and from an indoor positioning system located at a physical banking center location of a financial institution, a plurality of messages comprising data indicating physical presence of customers of the financial institution at the physical banking center location of the financial institution;
determining, by the at least one processor and based on at least a portion of the data indicating the physical presence of the customers of the financial institution at the physical banking center location of the financial institution, that one or more customers of the customers of the financial institution at the physical banking center location of the financial institution have left the physical banking center location of the financial institution; and
responsive to determining that the one or more customers of the customers of the financial institution at the physical banking center location of the financial institution have left the physical banking center location of the financial institution, generating, by the at least one processor, one or more messages soliciting feedback from the one or more customers regarding their experience at the physical banking center location of the financial institution.
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Accused Products
Abstract
A computing platform may receive a plurality of messages comprising data indicating physical presence of customers at a physical location from an indoor positioning system located at the physical location. The computing platform may determine that one or more customers of the customers at the physical location have left the physical location based on at least a portion of the data indicating the physical presence of the customers at the physical location. Responsive to determining that the one or more customers of the customers at the physical location have left the physical location, the computing platform may generate one or more messages soliciting feedback from the one or more customers regarding their experience at the physical location.
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Citations
20 Claims
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1. A method, comprising:
at a computing platform comprising at least one processor, a memory, and a communication interface; receiving, via the communication interface and from an indoor positioning system located at a physical banking center location of a financial institution, a plurality of messages comprising data indicating physical presence of customers of the financial institution at the physical banking center location of the financial institution; determining, by the at least one processor and based on at least a portion of the data indicating the physical presence of the customers of the financial institution at the physical banking center location of the financial institution, that one or more customers of the customers of the financial institution at the physical banking center location of the financial institution have left the physical banking center location of the financial institution; and responsive to determining that the one or more customers of the customers of the financial institution at the physical banking center location of the financial institution have left the physical banking center location of the financial institution, generating, by the at least one processor, one or more messages soliciting feedback from the one or more customers regarding their experience at the physical banking center location of the financial institution. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18)
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19. An apparatus, comprising:
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at least one processor; a communication interface; and a memory storing instructions that when executed by the at least one processor cause the apparatus to; receive, via the communication interface and from an indoor positioning system located at a physical banking center location of a financial institution, a plurality of messages comprising data indicating physical presence of customers of the financial institution at the physical banking center location of the financial institution; determine, based on at least a portion of the data indicating the physical presence of the customers of the financial institution at the physical banking center location of the financial institution, that one or more customers of the customers of the financial institution at the physical banking center location of the financial institution have left the physical banking center location of the financial institution; and responsive to determining that the one or more customers of the customers of the financial institution at the physical banking center location of the financial institution have left the physical banking center location of the financial institution; generate one or more messages soliciting feedback from the one or more customers regarding their experience at the physical banking center location of the financial institution; identify, based on at least one of the plurality of messages comprising the data indicating the physical presence of the customers of the financial institution at the physical banking center location of the financial institution, one or more personal computing devices presently in possession of the one or more customers; and communicate, via the communication interface and to the one or more personal computing devices presently in possession of the one or more customers, the one or more messages soliciting feedback from the one or more customers regarding their experience at the physical banking center location of the financial institution.
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20. One or more non-transitory computer-readable media having instructions stored thereon that when executed by one or more computers cause the one or more computers to:
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receive, from an indoor positioning system located at a physical banking center location of a financial institution, a plurality of messages comprising data indicating physical presence of customers of the financial institution at the physical banking center location of the financial institution; and responsive to receiving the plurality of messages comprising the data indicating the physical presence of the customers of the financial institution at the physical banking center location of the financial institution; generate one or more messages soliciting feedback from one or more customers of the customers of the financial institution at the physical banking center location of the financial institution regarding their experience at the physical banking center location of the financial institution; identify, based on at least one of the plurality of messages comprising the data indicating the physical presence of the customers of the financial institution at the physical banking center location of the financial institution, one or more personal computing devices presently in possession of the one or more customers of the customers of the financial institution at the physical banking center location of the financial institution; and communicate, to the one or more personal computing devices presently in possession of the one or more customers of the customers of the financial institution at the physical banking center location of the financial institution, the one or more messages soliciting feedback from the one or more customers of the customers of the financial institution at the physical banking center location of the financial institution regarding their experience at the physical banking center location of the financial institution.
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Specification