MANAGING TECHNOLOGY RESOURCES ACROSS MULTIPLE PLATFORMS
First Claim
1. A processor implemented method for use at a computer system, the processor implemented method for managing a device, the processor implemented method comprising:
- receiving a device-neutral configuration directive, the device-neutral configuration directive having been modified by one or more directive processors based on operational data collected from one or more other devices that previously attempted to implement the device-neutral configuration directive, the operational data providing feedback for use in modifying the device-neutral configuration directive for the device;
translating the device-neutral directive into a device-specific configuration directive for the device based on the feedback; and
sending the device-specific configuration directive to the device to implement a configuration change for the device.
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Abstract
The present invention extends to methods, systems, and computer program products for managing technology resources across multiple platforms. Embodiments of the invention can be used to manage the configuration of a plurality of different devices. A management server/service can utilize native management capabilities of different devices to provide configuration management without requiring agents to be installed on the devices. In general, the management server/service adapts to the unique characteristics and behaviors of different devices, platforms, and external systems to provide configuration management for the different devices, platforms, and external systems. As such, configuration management can be provided in a unified fashion across different platforms, both on-premise and off-premise, and indirectly. When client agents are present, the management server/service can adjust to compatibly operate with the client agents.
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Citations
20 Claims
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1. A processor implemented method for use at a computer system, the processor implemented method for managing a device, the processor implemented method comprising:
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receiving a device-neutral configuration directive, the device-neutral configuration directive having been modified by one or more directive processors based on operational data collected from one or more other devices that previously attempted to implement the device-neutral configuration directive, the operational data providing feedback for use in modifying the device-neutral configuration directive for the device; translating the device-neutral directive into a device-specific configuration directive for the device based on the feedback; and sending the device-specific configuration directive to the device to implement a configuration change for the device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A processor implemented method for use a computer system, the processor implementing method for managing a device, the processor implemented method comprising:
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collecting operational data from the device in response to the device attempting to implement a device-specific configuration directive to change configuration, the device-specific configuration directive having been translated from a corresponding device-neutral configuration directive, the operational data in a device-specific format specific to the device; translating the operational data from the device-specific data format into a device-neutral data format; and sending the operational data in the device-neutral data format to a data collection service, the operational data providing feedback for use in modifying the device-neutral configuration directive for implementation at one or more other devices. - View Dependent Claims (11, 12, 13, 14, 15)
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16. A processor implemented method for use a computer system, the processor implementing method for managing a device, the processor implemented method comprising:
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receiving operational data in a device-neutral data format, the operational data in the device-neutral data format translated from operational data in a device-specific data format specific to a device, the operational data in the device-specific data format having been collected in response to the device attempting to implement a device-specific configuration directive to change configuration, the device-specific configuration directive having been translated from a corresponding device-neutral configuration directive; storing the operational data in a device-neutral data format; and providing the operational data in the device-neutral data format as feedback to one or more directive processors for use in modifying the device-neutral configuration directive for implementation at one or more other devices. - View Dependent Claims (17, 18, 19, 20)
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Specification