SPEECH RECOGNITION INTERFACE FOR VOICE ACTUATION OF LEGACY SYSTEMS

• US 20160026433A1
• Filed: 10/02/2015
• Published: 01/28/2016
• Est. Priority Date: 06/28/2001
• Status: Abandoned Application

• Current Assignee: Nuance Communications, Inc. (Microsoft Corporation)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: SMITH, Steven G., MILLS, Ralph J., MORTON, Roland T. Jr., DAVIS, Mitchell E.
• Application Number:
  US14/873,637
• Publication Number:
  US 20160026433A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 3/167 Audio in a user interface, e.g. using voice commands for navigating, audio feedback
• CPC Class Codes: G10L 15/22 Procedures used during a speech recognition process, e.g. man-machine dialogue
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence
• CPC Class Codes: G10L 15/30 Distributed recognition, e.g. in client-server systems, for mobile phones or network applications
• CPC Class Codes: G10L 2015/223 Execution procedure of a spoken command

Abstract

Methods and apparatus are disclosed for a technician to access a systems interface to back-end legacy systems by voice input commands to a speech recognition module. Generally, a user logs a computer into a systems interface which permits access to back-end legacy systems. Preferably, the systems interface includes a first server with middleware for managing the protocol interface. Preferably, the systems interface includes a second server for receiving requests and generating legacy transactions. After the computer is logged-on, a request for voice input is made. A speech recognition module is launched or otherwise activated. The user inputs voice commands that are processed to convert them to commands and text that can be recognized by the client software. The client software formats the requests and forwards them to the systems interface in order to retrieve the requested information.

Claims

1. A method comprising:

presenting, via a display, a plurality of operations available to a user for interacting with a legacy system;

receiving a multimodal request from the user to perform a transaction, wherein;

the multimodal request has a speech portion that is recognized by an input device;

the multimodal request has a second portion comprising a cursor input; and

the multimodal request corresponds to an operation in the plurality of operations;

recognizing the speech portion via a vocabulary specific to the plurality of operations presented;

translating the multimodal request to a format compatible with the legacy system, to yield a translated multimedia request; and

submitting the translated multimodal request to the legacy system.

2. The method of claim 1, wherein communications with the legacy system occur over a wireless communications network.

3. The method of claim 1, wherein communications with the legacy system occur over a wireline communications network.

4. The method of claim 1, wherein the plurality of operations are presented via a graphical user interface on the display.

5. The method of claim 1, wherein a plurality of vocabularies are used for the plurality of operations, each vocabulary in the plurality of vocabularies corresponding to an operation in the plurality of operations.

6. The method of claim 1, wherein the speech portion corresponds to a legacy operation of the legacy system.

7. The method of claim 6, wherein the legacy operation was a cursory input operation.

8. A system comprising:

a processor; and

a computer-readable storage medium having instructions stored which, when executed by the processor, result in the processor performing operations comprising;

presenting, via a display, a plurality of operations available to a user for interacting with a legacy system;

receiving a multimodal request from the user to perform a transaction, wherein;

the multimodal request has a speech portion that is recognized by an input device;

the multimodal request has a second portion comprising a cursor input; and

the multimodal request corresponds to an operation in the plurality of operations;

recognizing the speech portion via a vocabulary specific to the plurality of operations presented;

translating the multimodal request to a format compatible with the legacy system, to yield a translated multimedia request; and

submitting the translated multimodal request to the legacy system.

9. The system of claim 8, wherein communications with the legacy system occur over a wireless communications network.

10. The system of claim 8, wherein communications with the legacy system occur over a wireline communications network.

11. The system of claim 8, wherein the plurality of operations are presented via a graphical user interface on the display.

12. The system of claim 8, wherein a plurality of vocabularies are used for the plurality of operations, each vocabulary in the plurality of vocabularies corresponding to an operation in the plurality of operations.

13. The system of claim 8, wherein the speech portion corresponds to a legacy operation of the legacy system.

14. The system of claim 13, wherein the legacy operation was a cursory input operation.

15. A computer-readable storage device having instructions stored which, when executed by a computing device, result in the computing device performing operations comprising:

presenting, via a display, a plurality of operations available to a user for interacting with a legacy system;

receiving a multimodal request from the user to perform a transaction, wherein;

the multimodal request has a speech portion that is recognized by an input device;

the multimodal request has a second portion comprising a cursor input; and

the multimodal request corresponds to an operation in the plurality of operations;

recognizing the speech portion via a vocabulary specific to the plurality of operations presented;

translating the multimodal request to a format compatible with the legacy system, to yield a translated multimedia request; and

submitting the translated multimodal request to the legacy system.

16. The computer-readable storage device of claim 15, wherein communications with the legacy system occur over a wireless communications network.

17. The computer-readable storage device of claim 15, wherein communications with the legacy system occur over a wireline communications network.

18. The computer-readable storage device of claim 15, wherein the plurality of operations are presented via a graphical user interface on the display.

19. The computer-readable storage device of claim 15, wherein a plurality of vocabularies are used for the plurality of operations, each vocabulary in the plurality of vocabularies corresponding to an operation in the plurality of operations.

20. The computer-readable storage device of claim 15, wherein the speech portion corresponds to a legacy operation of the legacy system.