RECOVERING USABILITY OF CLOUD BASED SERVICE FROM SYSTEM FAILURE
First Claim
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1. A method executed on a computing device to recover usability of a cloud based service from a failure, the method comprising:
- simulating a customer transaction associated with the customer experience;
detecting a failure associated with the cloud based service from an output of the customer transaction;
determining a recovery action associated with the failure;
executing the recovery action; and
monitoring the recovery action to determine a success status associated with the recovery action.
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Accused Products
Abstract
Usability of a cloud based service is recovered from a system failure. A customer transaction associated with the customer experience is executed to simulate the customer experience in the cloud based service. A failure associated with a subsystem the cloud based service is detected from an output of the customer transaction. A recovery action is determined to be associated with the failure. The recovery action is executed on the subsystem and monitored to determine a success status.
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Citations
20 Claims
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1. A method executed on a computing device to recover usability of a cloud based service from a failure, the method comprising:
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simulating a customer transaction associated with the customer experience; detecting a failure associated with the cloud based service from an output of the customer transaction; determining a recovery action associated with the failure; executing the recovery action; and monitoring the recovery action to determine a success status associated with the recovery action. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A computing device to recover usability of a cloud based service from a failure, the computing device comprising:
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a memory; a processor coupled to the memory, the processor executing a management application in conjunction with instructions stored in the memory, wherein the management application is configured to; simulate a customer transaction associated with the customer experience, wherein the customer experience stores the customer transaction; detect a failure associated with the cloud based service from an output of the customer transaction; determine a recovery action associated with the failure; execute the recovery action; and monitor the recovery action to determine a success status associated with the recovery action. - View Dependent Claims (13, 14, 15, 16, 17)
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18. A computer-readable memory device with instructions stored thereon to recover usability of a cloud based service from a failure, the instructions comprising:
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simulating a customer transaction associated with the customer experience, wherein the customer experience stores the customer transaction; detecting a failure associated with the cloud based service from an output of the customer transaction; determining a recovery action associated with the failure; executing the recovery action; monitoring the recovery action to determine a success status associated with the recovery action; and generating a report that includes information associated with the failure, the recovery action, and the success status; and transmitting the report to a stakeholder associated with the cloud based system, wherein the stakeholder includes a customer associated with the customer experience and an administrator of the cloud based system. - View Dependent Claims (19, 20)
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Specification