×

METHOD AND SYSTEM FOR RELATIONSHIP MANAGEMENT AND INTELLIGENT AGENT

  • US 20160034588A1
  • Filed: 07/01/2015
  • Published: 02/04/2016
  • Est. Priority Date: 09/10/2003
  • Status: Active Grant
First Claim
Patent Images

1. A computer-implemented method of maintaining a database of user profiles based, respectively, on user interaction with third-party systems, the method comprising:

  • maintaining by a first system a first database comprising user profile records;

    accessing from the first database a unique user profile associated with a unique user, the unique user profile comprising personal information related to the unique user and information representing at least one entity of interest to the unique user;

    automatically collecting, by an agent module executing on a processor associated with the first system, data associated with the unique user based at least in part on the unique user'"'"'s interaction with a system unassociated with the first system;

    evaluating by the processor the collected data and searching available databases other than the first database to identify potential items of interest to the unique user based at least in part on the unique user profile and the collected data, at least one identified potential item of interest related to an entity of interest to the unique user;

    determining a set of predicted items of interest to the unique user from the identified potential items of interest; and

    presenting at a display associated with the unique user data representing the set of predicted items of interest.

View all claims
  • 4 Assignments
Timeline View
Assignment View
    ×
    ×