INVENTORY AND QUEUE MANAGEMENT

• US 20160034843A1
• Filed: 07/30/2014
• Published: 02/04/2016
• Est. Priority Date: 07/30/2014
• Status: Abandoned Application

• Current Assignee: Apple Inc.
• Original Assignee: Apple Inc.
• Inventors: Costello, Christopher R., Wright, Kevin M., Baum-McKinnon, Kimberly C., Haeberle, Terri A.
• Application Number:
  US14/447,224
• Publication Number:
  US 20160034843A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/063114 Status monitoring or status determination for a person or group
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders

Abstract

Disclosed herein are systems, methods, and non-transitory computer-readable storage media for providing customers in a queue with assurance that the product that they queued up to purchase will be reserved for them and for providing customer with a digital queue card that provides information relating to the customers'"'"' spot in line, a dynamic estimated wait time, and tools for expediting their checkout process and the overall wait time for all the customers in the queue.

Claims

1. A computer-implemented method comprising:

calculating an estimated wait time for customers in a queue with a group of customers;

receiving customer information from the customer, the customer information specifying a product for sale in a retail store;

sending the customer information to an inventory and queue management (IQM) system of the retail store;

creating, in the IQM system, a reservation for the specified product for the customer;

assigning, in the IQM system, a spot for the customer in the queue;

sending a link to the customer for accessing a queue management interface containing a code for accessing the reservation at a point of sale and checkout expediting tools;

receiving checkout expediting information from the customer; and

updating the estimated wait times for the group of customers to reflect an effect of the checkout expediting information received from the customer.

2. The computer-implemented method of claim 1, further comprising:

assigning the customer a queue position number, wherein the estimated wait time for each customer on the list depends on the customer'"'"'s queue position number and a checkout velocity in the retail store.

3. The computer-implemented method of claim 2, wherein the checkout velocity is decreased in response to receiving the checkout expediting information.

4. The computer-implemented method of claim 3, further comprising:

transmitting a notification to one or more of the customers in the group of customers that the estimated wait times have been decreased.

5. The computer-implemented method of claim 1, further comprising:

sending a promotional media item to a customer in response to receiving expediting information from the customer.

6. The computer-implemented method of claim 1, wherein the checkout expediting tools include a link to a network storage platform for backing up data on an electronic device.

7. A system comprising:

a queue management device configured to gather customer information from a customer in a queue of customers and transmit the customer information, the customer information specifying a product for sale in a retail store;

an inventory and queue management (IQM) system configured to receive the customer information, create a reservation for the specified product for the customer, assign a spot for the customer in the queue, send a link to the customer for accessing a queue management interface containing a code for accessing the reservation at a point of sale and checkout expediting tools, and receive checkout expediting information from the customer.

8. The system of claim 7, wherein IQM system is further configured to estimate the wait time for the customer in the queue and update the estimated wait times for the queue of customers to reflect an effect of the checkout expediting information received from the customer.

9. The system of claim 8, wherein the IQM system is further configured to transmit a notification to one or more of the customers in the queue of customers that the estimated wait times have been decreased.

10. The system of claim 7, wherein IQM system is further configured to send a promotional media item to a customer in response to receiving expediting information from the customer.

11. The system of claim 7, wherein the checkout expediting tools include a link to a network storage platform for backing up data on an electronic device.

12. A non-transitory computer-readable storage medium comprising:

a medium configured to store computer-readable instructions thereon; and

the computer-readable instructions that, when executed by a processing device cause the processing device to perform a method, comprising;

calculating an estimated wait time for customers in a queue with a group of customers;

receiving customer information from the customer, the customer information specifying a product for sale in a retail store;

sending the customer information to an inventory and queue management (IQM) system of the retail store;

creating, in the IQM system, a reservation for the specified product for the customer;

assigning, in the IQM system, a spot for the customer in the queue;

sending a link to the customer for accessing a queue management interface containing a code for accessing the reservation at a point of sale and checkout expediting tools;

receiving checkout expediting information from the customer; and

updating the estimated wait times for the group of customers to reflect an effect of the checkout expediting information received from the customer.

13. The non-transitory computer-readable storage medium of claim 12, the instructions further causing the processing device to perform the step of:

assigning the customer a queue position number, wherein the estimated wait time for each customer on the list depends on the customer'"'"'s queue position number and a checkout velocity in the retail store.

14. The non-transitory computer-readable storage medium of claim 13, wherein the checkout velocity is decreased in response to receiving the checkout expediting information.

15. The non-transitory computer-readable storage medium of claim 14, the instructions further causing the processing device to perform the step of:

transmitting a notification to one or more of the customers in the group of customers that the estimated wait times have been decreased.

16. The non-transitory computer-readable storage medium of claim 12, the instructions further causing the processing device to perform the step of:

sending a promotional media item to a customer in response to receiving expediting information from the customer.

17. The non-transitory computer-readable storage medium of claim 12, wherein the checkout expediting tools include a link to a network storage platform for backing up data on an electronic device.

18. A computer-implemented method comprising:

receiving customer information from a customer in a queue, the customer information specifying the customer'"'"'s invention to replace an existing electronic device with a new electronic device for sale in a retail store;

sending the customer information to an inventory and queue management (IQM) system of the retail store;

creating, in the IQM system, a reservation for the specified product for the customer; and

sending to the customer a code for accessing the reservation and a link to a network storage platform for backing up data on the existing electronic device.

19. The computer-implemented method of claim 18, further comprising:

assigning, in the IQM system, a queue for the customer

calculating an estimated wait time for the customer, wherein the estimated wait time for each customer on the list depends on the customer'"'"'s queue position number and a checkout velocity in the retail store,

wherein the code further comprises checkout expediting tools for allowing the customer to send the IQM system checkout expediting information, wherein the checkout velocity is decreased in response to receiving the checkout expediting information.

20. The computer-implemented method of claim 19, further comprising:

sending a promotional media item to the customer in response to receiving expediting information from the customer.