DETERMINING A MONETARY VALUE FOR AN OUTCOME BASED ON A USER'S ACTIVITY

• US 20160034926A1
• Filed: 05/11/2015
• Published: 02/04/2016
• Est. Priority Date: 08/01/2014
• Status: Active Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Arroyo, Jorge A., Kruger, Stephen P., O'Sullivan, Patrick J., Silva, Luciano
• Application Number:
  US14/709,100
• Publication Number:
  US 20160034926A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/0637 Strategic management or analysis, e.g. setting a goal or target of an organisation; Planning actions based on goals; Analysis or evaluation of effectiveness of goals
• CPC Class Codes: G06Q 30/0202 Market predictions or forecasting for commercial activities

Abstract

Determining a monetary value for an outcome based on a user'"'"'s activity includes monitoring activities of a user utilizing a number of applications associated with a customer relationship management (CRM) system, determining, based on monitoring the activities of the user utilizing the number of applications, outcomes for the activities of the user, the outcomes being associated with opportunities stored in the CRM system, assigning a contribution value to the outcome based on the activities of the user, and determining, based on the contribution value, a monetary value for the outcomes.

Claims

1. A method for determining a monetary value for an outcome based on a user'"'"'s activity, the method comprising:

monitoring activities of a user utilizing a number of applications associated with a customer relationship management (CRM) system;

determining, based on monitoring the activities of the user utilizing the number of applications, outcomes for the activities of the user, the outcomes being associated with opportunities stored in the CRM system;

assigning a contribution value to the outcomes based on the activities of the user; and

determining, based on the contribution value, a monetary value for the outcomes.

2. The method of claim 1, in which the number of applications comprise electronic mail (email) applications, instant message applications, web conference applications, phone call applications, meeting applications, social media applications, or combinations thereof.

3. The method of claim 1, further comprising determining the opportunities associated with the number of applications.

4. The method of claim 1, further comprising identifying content related to the opportunities.

5. The method of claim 1, in which the contribution value is further based on a position of the user, a responsibility of the user, a customer contact of the user, an activity type for the activities, a contract, a commission for the user, or combinations thereof.

6. The method of claim 1, in which determining the monetary value to the outcomes based on the activities of the user further comprises deriving, from an employee human factor (HR) system, information associated with the user.

7. The method of claim 6, in which the information associated with the user comprises a title of the user within a company, a rank of the user within the company, a position of the user within the company, or combinations thereof.