Method and Apparatus for Enhanced Caller ID

• US 20160037129A1
• Filed: 08/01/2014
• Published: 02/04/2016
• Est. Priority Date: 08/01/2014
• Status: Abandoned Application

• Current Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Original Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Inventors: Tangeland, Kristian, Norheim, Vigleik, Hammer, Vegard
• Application Number:
  US14/449,589
• Publication Number:
  US 20160037129A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06V 40/10 Human or animal bodies, e.g. vehicle occupants or pedestrians; Body parts, e.g. hands
• CPC Class Codes: G06V 40/16 Human faces, e.g. facial parts, sketches or expressions
• CPC Class Codes: H04N 7/147 Communication arrangements, e.g. identifying the communication as a video-communication, intermediate storage of the signals selecting H04Q
• CPC Class Codes: H04N 7/15 Conference systems

Abstract

In one embodiment, a method is provided for handling a call from a conferencing endpoint configured to handle a conference between multiple participants. A request to call a participant is received from the conferencing endpoint. Information is inferred about a presence of one or more participants in the call, based on a detection of the one or more participants by presence detection equipment associated with the conferencing endpoint;. Additional call context information is determined based on the inferred information. The additional call context information is provided to the participant in addition to the call, wherein the additional call context information is accessible to the participant.

Claims

1. A method for handling a call from a conferencing endpoint configured to handle a conference between multiple participants, the method comprising:

receiving a request to call a participant from the conferencing endpoint;

inferring information about a presence of one or more participants in the call, based on a detection of the one or more participants by presence detection equipment associated with the conferencing endpoint;

determining additional call context information based on the inferred information; and

providing the additional call context information to the participant in addition to the call, wherein the additional call context information is accessible to the participant.

2. The method of claim 1, wherein the inferring comprises detecting the presence of one or more participants in a room where the conferencing endpoint is located.

3. The method of claim 1, wherein the presence detection equipment comprises at least one arrangement chosen from the group consisting of:

a camera and image analysis logic configured to infer the information using a method chosen from the group consisting of;

face detection, face recognition, head count, any of the foregoing;

a microphone and audio analysis logic configured to infer the information using a method chosen from the group consisting of;

voice detection, voice recognition, any of the foregoing;

an ultrasound transceiver and device detection logic configured to infer the information by detecting ultrasound emitted or received by personal portable devices associated with the one or more participants;

an access point of a communications network and network analysis logic configured to infer the information by detecting a connection of personal portable devices associated with the one or more participants to the communications network;

a location system and location analysis logic configured to infer the information using positioning of personal portable devices associated with the one or more participants;

an identification system and identification analysis logic configured to infer the information using identification of personal identification devices associated with the one or more participants;

logic or software running on a processor remote from the conferencing endpoint and arranged to infer presence based on network traffic and/or communication with equipment in a room where the conferencing endpoint is located;

any of the foregoing.

4. The method of claim 3, wherein the communications network is chosen from the group consisting of:

a wired network, a wireless network, any of the foregoing.

5. The method of claim 4, wherein the wireless network is chosen from the group consisting of:

a Wireless Local Area Network (WLAN), a Personal Area Network (PAN), a Cellular Telephony Network, a Satellite Communications Network, any of the foregoing.

6. The method of claim 1, wherein the additional call context information is included as caller ID information.

7. The method of claim 6, wherein the additional call context information is configured to be rendered as caller ID information when an incoming call message is received at a conferencing endpoint associated with the participant.

8. The method of claim 1, wherein the additional call context information comprises information chosen from the group consisting of:

information indicating that more than one participant is present;

a number of participants present,

a list of participants present,

contact details of participants present,

a name of a file being used during the call,

any combination of the foregoing.

9. The method of claim 1,

wherein the call is provided during an ongoing conference between at least a first participant, associated with the conferencing endpoint, and one or more remote second participants associated with conferencing endpoints,

the method further comprising providing additional call context information to the participant in addition to an invite to the ongoing conference,

wherein the additional call context information is determined based on presence information inferred based on a detection of one or more participants in the ongoing conference by presence detection equipment associated with the conferencing endpoint associated with the first participant and with the conferencing endpoints associated with the one or more remote second participants.

10. The method of claim 9, wherein the conference is preplanned and context information about the conference is stored in a database.

11. The method of claim 10, wherein the context information comprises information chosen from the group consisting of:

a title of the conference,

a topic of the conference,

an agenda of the conference,

a planned duration of the conference,

a lapsed duration since a starting time of the conference,

a remaining duration to a planned end time of the conference,

any combination of the foregoing.

12. The method of claim 1, wherein the additional call context information is configured to be rendered in a format chosen from the group consisting of a video clip, an audio clip, a text, a picture, any combination of the foregoing.

13. The method of claim 1, wherein the additional call context information comprises a subset of participants actually participating in the call, based on preferences of the multiple participants.

14. The method of claim 1, wherein the call is chosen from the group consisting of audio call, video call, any combination of the foregoing.

15. An apparatus configured to handle a call from a conferencing endpoint configured to handle a conference between multiple participants, the apparatus comprising:

a call request receiver configured to receive a request to call a participant from the conferencing endpoint;

a presence detector associated with the conferencing endpoint and configured to infer information about a presence of one or more participants in the call;

a determiner configured to determine additional call context information based on the inferred information; and

a communicator configured to provide the additional call context information to the participant in addition to the call, wherein the additional call context information is accessible to the participant.

16. The apparatus of claim 15, wherein the presence detector is configured to detect the presence of one or more participants in a room where the conferencing endpoint is located.

17. The apparatus of claim 15, wherein the presence detector comprises at least one arrangement chosen from the group consisting of:

a camera and image analysis logic configured to infer the information using a method chosen from the group consisting of;

face detection, face recognition, head count, any of the foregoing;

a microphone and audio analysis logic configured to infer the information using a method chosen from the group consisting of;

voice detection, voice recognition, any of the foregoing;

an ultrasound transceiver and device detection logic configured to infer the information by detecting ultrasound emitted or received by personal portable devices associated with the one or more participants;

an access point of a communications network and network analysis logic configured to infer the information by detecting a connection of personal portable devices associated with the one or more participants to the communications network;

a location system and location analysis logic configured to infer the information using positioning of personal portable devices associated with the one or more participants;

an identification system and identification analysis logic configured to infer the information using identification of personal identification devices associated with the one or more participants;

logic or software running on a processor remote from the conferencing endpoint and arranged to infer presence based on network traffic and/or communication with equipment in a room where the conferencing endpoint is located;

any of the foregoing.

18. The apparatus of claim 15, wherein the communicator is configured to provide the additional call context information as caller ID information.

19. The apparatus of claim 15,

configured to provide the call during an ongoing conference between at least a first participant, associated with the conferencing endpoint, and one or more remote second participants associated with conferencing endpoints,

the communicator being further configured to provide additional call context information to the participant in addition to an invite to the ongoing conference,

wherein the additional call context information is determined based on presence information inferred based on a detection of one or more participants in the ongoing conference by presence detector associated with the conferencing endpoint associated with the first participant and with the conferencing endpoints associated with the one or more remote second participants.

20. Logic encoded in a non-transitory medium which includes code for execution of a method and when executed by a processor operable to perform operations, comprises:

receiving a request to call a participant from a conferencing endpoint configured to handle a conference between multiple participants;

inferring information about a presence of one or more participants in the call, based on a detection of the one or more participants by presence detection equipment associated with the conferencing endpoint;

determining additional call context information based on the inferred information; and

providing the additional call context information to the participant in addition to the call, wherein the additional call context information is accessible to the participant.