Systems, Methods, And Computer Products For Monitoring A Service
First Claim
1. A computer-implemented method comprising performing computer-implemented operations for:
- receiving an input of one or more interaction zones;
receiving an input of one or more processes within a service; and
associating at least one of the one or more processes with at least one of the one or more interaction zones.
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Accused Products
Abstract
Technologies are described herein for monitoring a service using interaction zones. In some implementations, a service may be associated with one or more interaction zones. The entrance into or removal of items or individuals from the one or more interaction zones may be recorded as a process within the service. The status of the service may be updated by the use of the processes within the service. In further implementations, one or more tools (or items) used for one or more processes of the service may be identified. The status of the service may be updated based on the change in location of the one or more tools with respect to the one or more interaction zones. In still further implementations, one or more individuals that perform various aspects of a process of the service may be identified. The ingress and egress of the one or more individuals with respect to the one or more interaction zones may be used to update the status of the service.
4 Citations
22 Claims
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1. A computer-implemented method comprising performing computer-implemented operations for:
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receiving an input of one or more interaction zones; receiving an input of one or more processes within a service; and associating at least one of the one or more processes with at least one of the one or more interaction zones. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A computer-readable storage medium having computer readable instructions stored thereupon that, when executed by a computer, cause the computer to:
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receive an input of one or more interaction zones associated with a service, the service comprising one or more processes; associate one or more processes with at least one of the one or more interaction zones; receive an identity of a tool to be used in at least one of the one or more processes; receive an identity of a service provider to be used in at least one of the one or more processes; and update a process of the service based on a location of the tool or the service provider within the one or more interaction zones. - View Dependent Claims (11, 12, 13, 14)
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15. A system comprising:
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a location determination apparatus; and a computing system comprising a processor; and a computer-readable storage medium in communication with the processor, the computer-readable storage medium having computer-executable instructions stored thereupon which, when executed by the processor, cause the processor to receive an input of one or more interaction zones associated with a service, the service comprising one or more processes; associate one or more processes with at least one of the one or more interaction zones; receive an identity of a tool to be used in at least one of the one or more processes; receive an identity of a service provider to be used in at least one of the one or more processes; and update a process of the service based on a location, provided by the location determination apparatus, of the tool or the service provider within the one or more interaction zones. - View Dependent Claims (16, 17, 18, 19, 20, 21, 22)
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Specification