System and Method for Call Management
First Claim
1. A device operable to communicate with a network, the device comprising:
- at least one processor;
at least one receiver operably connected to the at least one processor; and
at least one memory operably connected to the at least one processor,wherein the at least one memory includes instructions that, when executed by the processor, cause the device to;
generate a message that includes location information about the device; and
send the message to a call handler.
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Accused Products
Abstract
A system and method are provided in accordance with the various aspects of the invention that enhance the information regarding a caller and a call location. Such calls are typically sent to a dispatcher that handles urgent or emergency calls. The information provided can be in the form of a message that is includes specifics about the call initiator and the nature of and/or reason for the call; a message that is converted to verbal form from text-to-speech; and/or the message may include location information, especially as it relates to representing a wireless device as a landline location based on nearby communication options, such as Wi-Fi or Bluetooth beacons.
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Citations
18 Claims
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1. A device operable to communicate with a network, the device comprising:
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at least one processor; at least one receiver operably connected to the at least one processor; and at least one memory operably connected to the at least one processor, wherein the at least one memory includes instructions that, when executed by the processor, cause the device to; generate a message that includes location information about the device; and send the message to a call handler. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A wireless device comprising:
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a control module, wherein the control module determines location of the device and collects information about at least one available local wireless network in proximity to the device through at least one receiver; and a memory module for storing information related to the local wireless network, wherein the information is passed to a call handler in order to represents the wireless device as a landline location to the call handler. - View Dependent Claims (12, 13, 14, 15, 16)
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17. A method comprising:
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initiating a call using a device to determine location information for the device; determining a plurality of geographical areas covered by a plurality of service providers; comparing the plurality of geographical areas to the location information for the device to select at least one service provider from the plurality of service providers; and selecting at least one service provider to handle the call. - View Dependent Claims (18)
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Specification