SYSTEM AND METHOD FOR ENHANCING USER EXPERIENCE DURING INTERACTIVE AUDIO VISUAL COMMUNICATION

• US 20160057383A1
• Filed: 08/21/2015
• Published: 02/25/2016
• Est. Priority Date: 08/21/2014
• Status: Active Grant

• Current Assignee: Samsung Electronics Co. Ltd.
• Original Assignee: Samsung Electronics Co. Ltd.
• Inventors: SELVARAJ, Ashok Kumar, PATTAN, Basavaraj Jayawant, CHITTURI, Suresh, OH, Gyubong, LEE, Kyung Tak
• Granted Patent: US 9,912,809 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 65/762 at the source reformatting of additional data in video distribution servers H04N21/2355
• CPC Class Codes: H04M 2203/252 where a voice mode is enhanced with visual information
• CPC Class Codes: H04M 2203/253 where a visual mode is used instead of a voice mode
• CPC Class Codes: H04M 3/4938 comprising a voice browser which renders and interprets, e.g. VoiceXML

Abstract

The embodiments of the present invention disclose a system and method for enabling Enhanced Visual Calls (EVC). The system includes an EVC client provided in a User Device to access network-based EVC functional components and device-based functional components to enable a user to request for EVC services, and an EVC server configured for authentication and processing of one or more EVC service requests received from the EVC client, accessing an EVC XML Document Management Server (XDMS) for retrieving a visual web content and an audio content related to the received one or more EVC service requests, synchronizing the visual web content with the audio content to provide the EVC client with a visual Interactive Voice Response (IVR) menu related to the audio content, and transmitting, to the EVC client, the visual IVR menu related to the one or more EVC service requests for displaying at the user device.

Claims

1. A system for enabling Enhanced Visual Calls (EVC), the system comprising:

an EVC client provided in a User Device configured to access network-based EVC functional components and device-based functional components to enable a user to request for one or more EVC services; and

an EVC server configured to;

authenticate and process one or more EVC service requests received from the EVC client;

access an EVC XML Document Management Server (XDMS) for retrieving a visual web content and an audio content related to the received one or more EVC service requests;

synchronize the visual web content with the audio content to provide the EVC client with a visual Interactive Voice Response (IVR) menu related to the audio content; and

transmit, to the EVC client, the visual IVR menu related to the one or more EVC service requests for displaying at the user device.

2. The system of claim 1, wherein the EVC services comprise at least one of peer-to-peer call enhancements, interactions with enterprise IVR systems, and audio-visual interactive calls.

3. The system of claim 1, wherein the EVC Client is configured to provide:

interaction with functional components including the EVC Server, one or more business clients and a remote EVC Environment; and

interaction with a plurality of supporting clients available on the user device.

4. The system of claim 1, further comprising one or more supporting enablers for serving the one or more EVC service requests, the one or more supporting enablers including:

a Web Client for providing data communication capability;

a CPM Enabler for providing communication capabilities to support interactions between the EVC Users and push capabilities;

an XDM Enabler for providing XML document management capabilities to support creating, storing and managing of the user preferences and a service provider policy;

a DM Enabler for providing device management to support remote management of EVC-specific device parameters;

a Presence Enabler for enabling retrieving and publishing of the user'"'"'s presence information;

a CAB Enabler for providing the management capabilities about the user'"'"'s PCC information and communication history to the EVC Enabler;

or

a Call Client for providing multi-media call functions for the EVC users.

5. The system of claim 1, wherein the EVC Server is configured to provide:

synchronization of interactive audio and visual web contents;

delivering Web URLs to the EVC Client;

redirecting call to connect the Business Clients for interaction between the EVC Users and businesses;

retrieving service number content for the EVC User; and

storing the EVC service history.

6. The system of claim 1, wherein the EVC server comprises:

a mapping function adapted for performing a one-to-one mapping of the web content and the audio content to synchronize the web content and the audio content of the EVC service; and

a configuration management function to handle the EVC service configuration parameters stored in EVC XDMS.

7. The system of claim 1, wherein the EVC XDMS comprises:

a configuration document comprising;

one or more call handling instructions configured by the business clients to provide to the EVC Server for the requests made by the EVC Client; and

specific EVC extensions such as web and audio URLs and related content required for the launch of the EVC service;

a mapping document comprising a one-to-one mapping of the web content and the audio content; and

one or more EVC enabler related application usages.

8. The system of claim 1, further comprising a plurality of content servers including:

a plurality of web servers configured to provide access for social networking activities to the EVC server; and

an IVR server configured to;

deliver IVR voice content to a Call Handling Client;

receive and handle DTMF/voice input from the Call Handling Client; and

provide a corresponding voice response.

9. The system of claim 1, further comprising a plurality of interfaces for providing data communication between the functional components of the EVC system, the plurality of interfaces comprising:

an if6 interface which allows the Business Clients to store EVC configuration, EVC-specific profile information, rich information and mapping information between the web content and the audio content;

an EVC-1 interface which allows the EVC Client to interact with the EVC Server for;

delivery of call information to the user;

retrieval of landing page URL for Visual IVR set up;

retrieval of Next Menu URLs corresponding to a DTMF/Voice input; and

retrieval of Next Menu DTMF/Text corresponding to a Web input;

an EVC-2 interface which allows interaction between the EVC Server and the EVC XDMS for retrieving and managing EVC specific information stored in the EVC XDMS; and

an EVC-3 interface which allows interaction between the EVC Server and the Business Client for the handling the interactions such as call handling, interactive web or web document sharing functionality.

10. A method for enabling Enhanced Visual Calls (EVC) in an Interactive Voice Response (IVR) system, the method comprising:

receiving, by an EVC server, a request related to a content associated with an EVC service from an EVC client during an active call;

accessing, by the EVC server, an EVC XML document management server (XDMS) for retrieving interactive web content related to the audio content in context of the received request;

synchronizing the web content with the audio content to provide the EVC client with a requested web page Universal Resource Locator (URL) related to the audio content; and

transmitting an interactive visual IVR menu based on the webpage URL and the audio content to be displayed to the EVC client.

11. The method of claim 10, wherein the active call is one of a Circuit Switch (CS) call or a Packet Switch (PS) call.