AUTOMATIC ASSISTANCE FOR RESOURCE REUSE BASED ON CONTEXT EXTRACTED FROM A USER WORKSPACE

• US 20160063067A1
• Filed: 08/24/2015
• Published: 03/03/2016
• Est. Priority Date: 08/26/2014
• Status: Active Grant

• Current Assignee: Accenture Global Services Limited (Accenture PLC)
• Original Assignee: Accenture Global Services Limited (Accenture PLC)
• Inventors: MAITRA, Anutosh, SENGUPTA, Shubhashis, GEO JAIN, Tom, KAULGUD, Vikrant S.
• Granted Patent: US 10,607,232 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 16/435 Filtering based on additional data, e.g. user or group profiles
• CPC Class Codes: G06F 16/93 Document management systems
• CPC Class Codes: G06Q 10/103 Workflow collaboration or project management
• CPC Class Codes: G06Q 30/016 After-sales

Abstract

A device may receive, from a user device, an implicit search request identifying a resource accessed by a user of the user device. Based on properties defined in a user role and a rule identified in context configuration information, the device may determine an intent associated with the user and a context associated with the intent and the resource accessed by the user. The device may send, based on query options identified in search configuration information, a search query identifying search criteria associated with the context, and may receive a search response identifying available resources that satisfy the search criteria. The device may determine a probability, for each of the available resources, that the available resource matches the context, identify a portion of the search response based on the probabilities, and send the portion to the user device.

Claims

1. A device, comprising:

one or more processors to;

receive, from a user device, an implicit search request including user workspace information associated with a user workspace;

determine a context, including a user intent, based on the user workspace information;

send a search query based on the context;

receive a search response identifying search results based on the search query; and

provide, to the user device, some or all of the search results identified in the search response.

2. The device of claim 1, where the one or more processors, when determining the context, are further to:

receive context configuration information including a context prediction model associated with an ontology which identifies a hierarchy of concepts associated with a domain; and

determine the context based on the context prediction model, the context including one or more concepts identified in the ontology.

3. The device of claim 1, where the one or more processors, when determining the context, are further to:

receive context configuration information identifying one or more roles and including role information associated with the one or more roles;

identify a user role, from the one or more roles identified in the context configuration information, associated with the implicit search request, based on the workspace information; and

determine the user intent based on the identified user role.

4. The device of claim 1, where the one or more processors, when sending the search query based on the context, are further to:

receive search configuration information identifying a search device and a query option;

generate the search query based on the search device, the query option, and the context; and

send the search query to the search device identified by the search configuration information.

5. The device of claim 1, where the one or more processors, when providing some or all of the search results identified in the search response, are further to:

determine, for each search result, of the search results identified in the search response, a likelihood that the search result is associated with the context;

sort the search results based on the likelihoods that the search results are associated with the context; and

provide, to the user device, some or all of the search results sorted based on the likelihoods that the search results are associated with the context.

6. The device of claim 1, where the one or more processors, when sending the search query, are further to:

determine a search repository associated with the context; and

identify the search repository from information in the search query,

where the search results identify resources associated with the search repository.

7. The device of claim 1, where the one or more processors, when determining the context, are further to:

receive context metadata associated with resources from a search repository;

generate rules for a context prediction model based on the context metadata; and

determine the context based on the context prediction model.

8. A method, comprising:

receiving, by a device and from a user device, workspace information identifying a role associated with a user and including a resource associated with a user workspace;

determining, by the device, a context associated with the role and the resource;

identifying, by the device, a search device associated with the context based on search configuration information which identifies the search device and includes query options associated with the search device;

sending, by the device and to the search device, a search query based on the context and the query options included in the search configuration information;

receiving, by the device and from the search device, a search response identifying search results based on the search query; and

sending, by the device and to the user device, some or all of the search results identified in the search response.

9. The method of claim 8, where determining the context further includes:

identifying, based on a term glossary, resource terms associated with the resource included in the workspace information received from the user device;

identifying, based on a list of objectives associated with the role, an objective associated with the user of the user device and associated with the user workspace;

identifying, based on the term glossary, objective terms associated with the objective; and

determining the context based on the resource terms and the objective terms.

10. The method of claim 8, further comprising:

formatting the context based on query options included in the search configuration information; and

sending the search query, including the formatted context, to the search device.

11. The method of claim 8, where sending some or all of the search results identified in the search response, further comprises:

identifying, based on the search results, resources associated with the search response;

determining, for each resource of the resources, a likelihood that the resource is of-interest to the user;

identifying a subset of the resources whose likelihood satisfies a threshold;

sorting a subset of the search results associated with the subset of the resources, which satisfy the threshold, based on the likelihood; and

sending, to the user device, the subset of the search results after sorting the subset of the resources.

12. The method of claim 8, where the resource received from the user device comprises a document presented for display by user device 210 and where determining the context further comprises:

receiving, from a context device, role configuration information identifying a project, a phase associated with the project, and a user role associated with the phase and the user workspace; and

determining the context associated with the role and the resource by providing information associated with the user role as input to a context prediction model to, the project, and the phase.

13. The method of claim 8, further comprising:

receiving, from the search device, a plurality of resources associated with the search device;

determining a resource context associated with each of the plurality of resources; and

updating the context configuration information based on the resource context associated with each of the plurality of resources.

14. The method of claim 8, where sending some or all of the search results to the user device further comprises:

determining, for each search result included in the search response, a score associated with a relevance of the search result to the implicit search request;

sorting the search results based on the scores associated with the search results; and

sending, to the user device, the sorted search results.

15. A method, comprising:

receiving, by a device and from a user device, an implicit search request identifying a resource accessed by a user of the user device;

identifying, by the device, a user role, associated with the user, from a list of user roles contained in role configuration information;

identifying, by the device, properties, associated with the user role, from the role configuration information;

determining, by the device, an intent associated with the user based on the properties associated with the user role;

determining, by the device, a context associated with both the resource accessed by the user and an intent associated with the user based on the properties associated with the user role, and based on a rule identified in context configuration information;

sending, by the device, a search query, based on search query options identified in search configuration information, identifying search criteria associated with the context;

receiving, by the device, a search response identifying available resources that satisfy the search criteria;

determining, by the device, a probability, for each of the available resources, that the available resource matches the context;

identifying a portion of the search response based on the probabilities of the available resources, identified by the search response, to the context; and

sending, by the device and to the user device, the identified portion of the search response.

16. The method of claim 15, where determining the context associated with the user role further comprises:

identifying, in the context, a search repository, from a list of search repositories included in the search configuration information, associated with the resource accessed by the user and the intent associated with the user; and

identifying, in the context, one or more terms, from a list of terms included in the context configuration information, associated with both the intent and the resource accessed by the user;

17. The method of claim 15, further comprising:

crawling existing resources associated with a search repository;

updating a context prediction model based on information associated with the existing resources; and

updating the context configuration information based on the information included in the existing resources and the updated context prediction model.

18. The method of claim 15, where determining the context associated with both the resource accessed by the user and the intent associated with the user further comprises:

receiving a profile index identifying capabilities associated with the available resources and with the resource accessed by the user;

identifying a profile, from the profile index, associated with the implicit search request; and

determining the context associated with the implicit search request based on capabilities identified in the profile.

19. The method of claim 15, where determining the intent further comprises:

identifying a project phase associated with the user role;

determining objectives associated with the project phase; and

determining the intent based on the objectives.

20. The method of claim 15, where determining the probabilities associated with the available resources matching the context further comprises:

determining a relative ranking for a correlation between the available resources and the context, where the portion of the search response sent to the user device is based on relative ranking of the available resources.