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ONLINE REVIEW ASSESSMENT USING MULTIPLE SOURCES

  • US 20160070709A1
  • Filed: 09/09/2015
  • Published: 03/10/2016
  • Est. Priority Date: 09/09/2014
  • Status: Active Grant
First Claim
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1. A method for assessing the trustworthiness of a plurality of reviews directed to a provider, comprising the steps:

  • generating a database of reviewer-centric, provider-centric, and review-centric features, each of the features capturing temporal, spatial, contextual and graphical characteristics from two or more different review hosting sites;

    determining outlier scores for the provider based on the features;

    normalizing the outlier scores to conform to a scale;

    producing an outlier probability value;

    converting the outlier probability value to a trustworthiness score indicating a level of suspiciousness of the provider; and

    outputting the trustworthiness score.

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