Indices for Credibility Trending, Monitoring, and Lead Generation
First Claim
1. A method for automated credibility management, the method comprising:
- providing an application to a particular entity for installation on a network enabled device of the particular entity;
continually receiving over the Internet from a plurality of online sites at a credibility management system machine, reviews and ratings about experiences and accounts of others with the particular entity, the machine comprising a microprocessor and memory storing at least one threshold, wherein the microprocessorupdates a score quantifying credibility of the particular entity based on sentiment expressed in said reviews and ratings;
monitors the score in relation to a threshold as said score changes because of said updates;
generates an alert in response to a change in the score causing said score to pass the threshold;
transmits the alert over the Internet to the network enabled device, wherein the alert activates the application to display on the network enabled device a notification that credibility of the particular entity has passed the threshold.
5 Assignments
0 Petitions
Accused Products
Abstract
Some embodiments provide a credibility system that computes credibility scores to quantify the credibility of different businesses and to coalesce the generated credibility scores into various indices. The indices comparatively present the credibility of a particular business relative to other businesses along one or more dimensions. Based on the indices, the system identifies trends in the credibility of a particular business. The system derives preliminary credibility for a new business for which credibility data has not yet been obtained based on credibility that has been previously established for other businesses in an index associated with the new business. The system provides automated services for monitoring credibility of a business and for generating alerts to notify the business that its credibility has reached various thresholds. The system identifies business practices that improve upon or adversely affect the credibility of a particular business.
-
Citations
19 Claims
-
1. A method for automated credibility management, the method comprising:
-
providing an application to a particular entity for installation on a network enabled device of the particular entity; continually receiving over the Internet from a plurality of online sites at a credibility management system machine, reviews and ratings about experiences and accounts of others with the particular entity, the machine comprising a microprocessor and memory storing at least one threshold, wherein the microprocessor updates a score quantifying credibility of the particular entity based on sentiment expressed in said reviews and ratings; monitors the score in relation to a threshold as said score changes because of said updates; generates an alert in response to a change in the score causing said score to pass the threshold; transmits the alert over the Internet to the network enabled device, wherein the alert activates the application to display on the network enabled device a notification that credibility of the particular entity has passed the threshold. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
-
-
12. A method comprising:
-
providing an application to a particular entity for installation on a network enabled device of the particular entity, the application displaying a graphical user interface (GUI) with an interactive tool controlling a value for a filter; continually receiving over the Internet from a plurality of online sites at a credibility management system machine, reviews and ratings about experiences and accounts of others with the particular entity, the machine comprising a microprocessor and memory storing at least one threshold, wherein the microprocessor, obtains a credit score of the particular entity and a credit score for each entity of a set of entities that satisfy the filter value; generates an alert comprising an index presenting the particular entity credit score in relation to credit scores of the set of entities; transmits the alert over the Internet to the network enabled device, wherein the alert updates the application GUI to display said index. - View Dependent Claims (13, 14, 15, 16, 17)
-
-
18. A method comprising:
-
providing a credibility or credit monitoring application to a particular entity for installation on a network enabled device of the particular entity; continually receiving references to events over the Internet from a plurality of online sites at a system machine, the machine comprising a microprocessor and memory, wherein the microprocessor, identifies a threshold number of the references directed to a particular event; processes the references directed to the particular event to identify at least one of a geographic region or industry in which the particular entity operates influenced by the particular event; determines a magnitude of the event based on sentiment expressed within the references directed to the particular event; adjusts one of a credibility score or credit score of the particular entity based on the magnitude of the particular event; transmits an alert over the Internet to the network enabled device, wherein the alert activates the application to display a change to one of the particular entity credibility score or credit score as a result of said adjusting according to the magnitude of the particular event. - View Dependent Claims (19)
-
Specification