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Evaluating Communications Feature Utilization

  • US 20160078382A1
  • Filed: 09/16/2014
  • Published: 03/17/2016
  • Est. Priority Date: 09/16/2014
  • Status: Active Grant
First Claim
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1. A method performed by one or more data processing apparatus, the method comprising:

  • identifying, for a particular organization, a set of communications features that are included in a communications service that is provided to the particular organization;

    determining, for a time period and for each of one or more communications features in the set, a usage level of the communications feature by members of the organization;

    determining, based on the usage level of at least one of the one or more communications features being less than a specified level, that the at least one of the communications features is being underutilized;

    selecting, by one or more computers and based on the determination that the at least one of the communications features is being underutilized, an updated set of communications features that removes the at least one of the communications features from the communications service that is provided to the particular organization; and

    generating, by one or more computers, data that changes the set of communications features provided to the particular organization based, at least in part on the updated set of communications features.

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