SYSTEM AND METHOD FOR DETERMINING AND COMMUNICATING PRESENCE INFORMATION

• US 20160080562A1
• Filed: 11/19/2015
• Published: 03/17/2016
• Est. Priority Date: 09/21/2011
• Status: Active Grant

• Current Assignee: Twilio, Inc.
• Original Assignee: Twilio, Inc.
• Inventors: Simutis, Rob, Malatack, Patrick, Conroy, Kyle, Lawson, Jeffrey, Cooke, Evan
• Granted Patent: US 9,641,677 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: H04L 51/043 using or handling presence information
• CPC Class Codes: H04L 63/10 for controlling access to devices or network resources
• CPC Class Codes: H04L 67/025 for remote control or remote monitoring of applications
• CPC Class Codes: H04L 67/54 Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users
• CPC Class Codes: H04M 3/42374 where the information is provided to a monitoring entity such as a potential calling party or a call processing server
• CPC Class Codes: H04W 4/16 Communication-related supplementary services, e.g. call-transfer or call-hold

Abstract

A system and method for communicating presence information that can include at a first server of a communication platform, receiving an authorization token of a first client application; verifying at least one permission associated with the authorization token; registering a presence status of the first client application upon verifying the at least one permission of the authorization token; at a second server of the communication platform, accepting an incoming communication request; retrieving communication instructions according to the incoming communication request; identifying an instruction to communicate with a communication destination of the first client application; accessing the presence status resource of the first client application; establishing communication with the first client application according to the accessed presence status resource.

Claims

1. A method comprising:

controlling a communication platform system to;

responsive to an instruction to communicate with a communication destination of a first client application, access a presence status resource exposed by a presence status server through a presence application protocol interface (API) of the presence server;

in a case where the communication destination is associated with a plurality of different accounts, determine an available account of the different accounts by using the accessed presence status resource, and routing incoming communication to the determined available account, wherein the accessed presence status resource consolidates at least a subset of a plurality of presence statuses registered for a plurality of different client applications for the plurality of different accounts; and

in a case where the communication destination is associated with a plurality of different devices for a single account, determine an available device of the different devices by using the accessed presence status resource, and routing incoming communication to the determined available device, wherein the accessed presence status resource consolidates at least a subset of a plurality of presence statuses registered for a plurality of different devices for the single account.

2. The method of claim 1,

wherein a first server of the communication platform system identifies the instruction to communicate with the communication destination of the first client application,

wherein the first server accesses the presence status resource,

wherein the first server determines the available account and routes the incoming communication, and

wherein the first server determines the available device and routes the incoming communication.

3. The method of claim 1, wherein the communication destination is associated with at least one of the plurality of different accounts, and the plurality of different devices for the single account.

4. The method of claim 2,

wherein the first server retrieves the instruction to communicate according to an incoming communication request from a system external to the communication platform system,

wherein the incoming communication request is a request to initiate a voice call from a caller to a phone number of a user of the first client application, and

wherein the first server retrieves the instruction to communicate by making an HTTP request for an application markup language resource of the user of the first client application.

5. The method of claim 4,

wherein the communication destination of the instruction to communicate is associated with a plurality of different accounts, and

wherein the first server determines the available account and routes the incoming communication to the determined available account.

6. The method of claim 4,

wherein the communication destination of the instruction to communicate is associated with a plurality of different devices for a single account, and

wherein the first server determines the available device and routes the incoming communication the determined available device.

7. The method of claim 2,

wherein the first server retrieves the instruction to communicate according to an incoming communication request from a system external to the communication platform system,

wherein the incoming communication request is a request to initiate a video call from a caller to a phone number of a user of the first client application, and

wherein the first server retrieves the instruction to communicate by making an HTTP request for an application markup language resource of the user of the first client application.

8. The method of claim 7,

wherein the communication destination of the instruction to communicate is associated with a plurality of different accounts, and

wherein the first server determines the available account and routes the incoming communication to the determined available account.

9. The method of claim 7,

wherein the communication destination of the instruction to communicate is associated with a plurality of different devices for a single account, and

wherein the first server determines the available device and routes the incoming communication the determined available device.

10. The method of claim 4, wherein routing incoming communication comprises inviting the first client application, and upon receiving acknowledgement of invite acceptance, opening a voice channel with the first client application.

11. The method of claim 7, wherein routing incoming communication comprises inviting the first client application, and upon receiving acknowledgement of invite acceptance, opening a video channel with the first client application.

12. The method of claim 1, wherein routing incoming communication comprises sending an asynchronous media message to the first client application.

13. The method of claim 1, wherein a publication subscription is sent from the communication platform system to the first client application;

wherein routing incoming communication comprises publishing communication to the first client application through the publication subscription; and

the method further comprising controlling the communication platform system to publish presence status updates to the first client application.

14. The method of claim 1, wherein the presence status resource is a presence status resource of the first client application, wherein the presence status server receives an account update that sets the presence status resource of the first client application, and wherein the presence status server receives the account update via the presence API.

15. The method of claim 14, wherein account updates are subsequently received upon presence status change of the first client application.

16. The method of claim 15, wherein the presence API is a representational state transfer API.

17. A method comprising:

controlling a communication platform system to;

responsive to a connection request associated with a communication destination of a first client application, access a presence status resource exposed by a presence status server through a presence application protocol interface (API) of the presence server;

in a case where the communication destination is associated with a plurality of different accounts, determine an available account of the different accounts by using the accessed presence status resource, and routing incoming communication to the determined available account, wherein the accessed presence status resource consolidates at least a subset of a plurality of presence statuses registered for a plurality of different client applications for the plurality of different accounts; and

in a case where the communication destination is associated with a plurality of different devices for a single account, determine an available device of the different devices by using the accessed presence status resource, and routing incoming communication to the determined available device, wherein the accessed presence status resource consolidates at least a subset of a plurality of presence statuses registered for a plurality of different devices for the single account.

18. The method of claim 17,

wherein a first server of the communication platform system accesses the presence status resource,

wherein the first server determines the available account and routes the incoming communication, and

wherein the first server determines the available device and routes the incoming communication.

19. The method of claim 17, wherein the presence status resource is a presence status resource of the first client application, wherein the presence status server receives an account update that sets the presence status resource of the first client application, and wherein the presence status server receives the account update via the presence API.

20. The method of claim 19, wherein account updates are subsequently received upon presence status change of the first client application.