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ACTIVE RECORDS FOR INTERACTIVE SYSTEMS

  • US 20160080567A1
  • Filed: 09/11/2014
  • Published: 03/17/2016
  • Est. Priority Date: 09/11/2014
  • Status: Active Grant
First Claim
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1. A method of providing a personalized interactive service, comprising:

  • setting a profile of an individual for use by an entity that provides the interactive service, at least a portion of the profile being set independent of any network communication session between the individual and the entity;

    personalizing, using a tangible processor and based on the profile, a personalized interactive script for the individual in the event that the individual initiates a communication with the entity to obtain the interactive service; and

    providing the personalized interactive service to the individual when the personalized interactive script is executed based on the individual initiating a communication session between the individual and the entity.

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