ACTIVE RECORDS FOR INTERACTIVE SYSTEMS
First Claim
1. A method of providing a personalized interactive service, comprising:
- setting a profile of an individual for use by an entity that provides the interactive service, at least a portion of the profile being set independent of any network communication session between the individual and the entity;
personalizing, using a tangible processor and based on the profile, a personalized interactive script for the individual in the event that the individual initiates a communication with the entity to obtain the interactive service; and
providing the personalized interactive service to the individual when the personalized interactive script is executed based on the individual initiating a communication session between the individual and the entity.
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Accused Products
Abstract
A personalized interactive service is provided by setting a profile of an individual for use by an entity that provides the interactive service. At least a portion of the profile is set independent of any network communication session between the individual and the entity. A personalized interactive script is personalized for the individual in the event that the individual initiates a communication with the entity to obtain the interactive service. The personalized interactive service is provided to the individual when the personalized interactive script is executed based on the individual initiating a communication session between the individual and the entity.
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Citations
20 Claims
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1. A method of providing a personalized interactive service, comprising:
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setting a profile of an individual for use by an entity that provides the interactive service, at least a portion of the profile being set independent of any network communication session between the individual and the entity; personalizing, using a tangible processor and based on the profile, a personalized interactive script for the individual in the event that the individual initiates a communication with the entity to obtain the interactive service; and providing the personalized interactive service to the individual when the personalized interactive script is executed based on the individual initiating a communication session between the individual and the entity. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18)
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19. A computer apparatus, comprising:
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a memory that stores instructions for providing a personalized interactive service, and a processor that executes the instructions, wherein, when executed by the processor, the instructions cause the processor to perform operations comprising; setting a profile of an individual for use by an entity that provides the interactive service, at least a portion of the profile being set independent of any network communication session between the individual and the entity; personalizing, using a tangible processor and based on the profile, a personalized interactive script for the individual in the event that the individual initiates a communication with the entity to obtain the interactive service; and providing the personalized interactive service to the individual when the personalized interactive script is executed based on the individual initiating a communication session between the individual and the entity.
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20. A tangible computer readable storage medium that stores a computer program for providing a personalized interactive service, the computer program, when executed by a processor, causing a computer apparatus to perform a process comprising:
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setting a profile of an individual for use by an entity that provides the interactive service, at least a portion of the profile being set independent of any network communication session between the individual and the entity; personalizing, using a tangible processor and based on the profile, a personalized interactive script for the individual in the event that the individual initiates a communication with the entity to obtain the interactive service; and providing the personalized interactive service to the individual when the personalized interactive script is executed based on the individual initiating a communication session between the individual and the entity.
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Specification