VOICE OVER IP METHOD FOR DEVELOPING INTERACTIVE VOICE RESPONSE SYSTEM
First Claim
1. A personal interactive voice communication system, comprising:
- a memory that stores executable instructions; and
a processor,wherein, when executed by the processor, the instructions cause the personal interactive voice communication system to perform the following;
accepting voice prompts settings for a network communication address to which communications are received by the personal interactive voice communication system;
mapping, in response to instructions specific to the network communication address, actions to correspond to selections responsive to voice prompts set according to the voice prompt settings; and
identifying a selection responsive to one of the voice prompts and executing a mapped action corresponding to the selection identified,wherein voice communications to and from the personal interactive voice communication system are packetized and transmitted over the internet via a network server that transmits packetized voice communications for a plurality of personal interactive voice communication systems.
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Accused Products
Abstract
A process performed by a personal interactive voice communication system includes accepting settings of interactive voice communication system prompts for a communication address to which communications are received by the personal interactive voice communication system. The process includes mapping, in response to instructions specific to the network communication address, actions to correspond to selections of set interactive voice communication system prompts. The process also includes identifying a selection of an interactive voice communication system prompt and executing a mapped action corresponding to the selection identified. Voice communications to and from the personal interactive voice communication system are transmitted as packets over the internet via a network server that coordinates communications for personal interactive voice communication systems.
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Citations
20 Claims
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1. A personal interactive voice communication system, comprising:
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a memory that stores executable instructions; and a processor, wherein, when executed by the processor, the instructions cause the personal interactive voice communication system to perform the following; accepting voice prompts settings for a network communication address to which communications are received by the personal interactive voice communication system; mapping, in response to instructions specific to the network communication address, actions to correspond to selections responsive to voice prompts set according to the voice prompt settings; and identifying a selection responsive to one of the voice prompts and executing a mapped action corresponding to the selection identified, wherein voice communications to and from the personal interactive voice communication system are packetized and transmitted over the internet via a network server that transmits packetized voice communications for a plurality of personal interactive voice communication systems. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19)
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20. A method for providing a personal interactive voice communication system, comprising:
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accepting, at a personal interactive voice communication system comprising a memory that stores instructions and a processor, voice prompt settings for a network communication address to which communications are received by the personal interactive voice communication system; mapping, in response to instructions specific to the network communication address, actions to correspond to selections responsive to set voice prompts according to the voice prompt settings; and identifying a selection responsive to one of the voice prompts and executing a mapped action corresponding to the selection identified, wherein voice communications to and from the personal interactive voice communication system are packetized and transmitted over the internet via a network server that transmits packetized voice communications for a plurality of personal interactive voice communication systems.
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Specification