INFORMATION PROCESSING APPARATUS, MANAGEMENT SYSTEM, AND NON-TRANSITORY COMPUTER READABLE MEDIUM

• US 20160085611A1
• Filed: 01/30/2015
• Published: 03/24/2016
• Est. Priority Date: 09/19/2014
• Status: Abandoned Application

• Current Assignee: Fuji Xerox Company Limited (Fujifilm Holdings Corporation)
• Original Assignee: Fuji Xerox Company Limited (Fujifilm Holdings Corporation)
• Inventors: ABE, Noriyuki
• Application Number:
  US14/609,584
• Publication Number:
  US 20160085611A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 11/0748 in a remote unit communicating with a single-box computer node experiencing an error/fault remote testing G06F11/2294
• CPC Class Codes: G06F 11/0751 Error or fault detection not based on redundancy power supply failures G06F1/30; network fault management H04L41/06

Abstract

An information processing apparatus includes a unit and an output unit. The unit acquires, from an external apparatus, information regarding a malfunction expected to occur in the information processing apparatus and maintenance schedule information regarding scheduled maintenance to be performed, for the malfunction, on the information processing apparatus and stores the information and the maintenance schedule information in a memory. The output unit outputs the maintenance schedule information in a case where an error has occurred in the information processing apparatus and where the error is associated with the malfunction expected to occur, of which information is stored in the memory.

Claims

1. An information processing apparatus comprising:

a unit that acquires, from an external apparatus, information regarding a malfunction expected to occur in the information processing apparatus and maintenance schedule information regarding scheduled maintenance to be performed, for the malfunction, on the information processing apparatus and stores the information and the maintenance schedule information in a memory; and

an output unit that outputs the maintenance schedule information in a case where an error has occurred in the information processing apparatus and where the error is associated with the malfunction expected to occur, of which information is stored in the memory.

2. The information processing apparatus according to claim 1, wherein

the unit further acquires information regarding a condition under which the malfunction tends to occur and stores the information regarding the condition in the memory, and

the output unit further outputs, in a case where a job executed before the error has occurred satisfies the condition, information indicating the condition.

3. A non-transitory computer readable medium storing a program causing a computer to execute a process, the process comprising:

acquiring, from an external apparatus, information regarding a malfunction expected to occur in an information processing apparatus and maintenance schedule information regarding scheduled maintenance to be performed, for the malfunction, on the information processing apparatus and storing the information and the maintenance schedule information in a memory; and

outputting the maintenance schedule information in a case where an error has occurred in the information processing apparatus and where the error is associated with the malfunction expected to occur, of which information is stored in the memory.

4. A management system comprising:

an external apparatus; and

an information processing apparatus, wherein

the external apparatus includes a transmitting unit that transmits, to the information processing apparatus, information regarding a malfunction expected to occur in the information processing apparatus and maintenance schedule information regarding scheduled maintenance to be performed, for the malfunction, on the information processing apparatus, and

the information processing apparatus includes an output unit that outputs the maintenance schedule information in a case where an error has occurred in the information processing apparatus and where the error is associated with the malfunction expected to occur, of which information is stored in the memory.