GENERATION OF SUPPORT DATA RECORDS USING NATURAL LANGUAGE PROCESSING
First Claim
1. A system including instructions stored on a non-transitory computer readable storage medium and executable by at least one processor, the system comprising:
- a view generator configured to cause the at least one processor to receive support text characterizing a support requirement for available information technology (IT) support, the support text being received in sentence form via a graphical user interface (GUI);
a text analyzer configured to cause the at least one processor to perform natural language processing on the support text and thereby identify at least one sentence part and at least one named entity within the support text; and
a support record generator configured to cause the at least one processor to relate each of the at least one sentence part and the at least one named entity to a support record type, and further configured to cause the at least one processor to generate a support data record for the support requirement, including filling individual fields of the support data record using the at least one sentence part and the at least one named entity.
9 Assignments
0 Petitions
Accused Products
Abstract
A view generator receives support text characterizing a support requirement for available information technology (IT) support, the support text being received in sentence form via a graphical user interface (GUI). A text analyzer performs natural language processing on the support text and thereby identifies at least one sentence part and at least one named entity within the support text. A support record generator relates each of the at least one sentence part and the at least one named entity to a support record type, and generates a support data record for the support requirement, including filling individual fields of the support data record using the at least one sentence part and the at least one named entity.
15 Citations
20 Claims
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1. A system including instructions stored on a non-transitory computer readable storage medium and executable by at least one processor, the system comprising:
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a view generator configured to cause the at least one processor to receive support text characterizing a support requirement for available information technology (IT) support, the support text being received in sentence form via a graphical user interface (GUI); a text analyzer configured to cause the at least one processor to perform natural language processing on the support text and thereby identify at least one sentence part and at least one named entity within the support text; and a support record generator configured to cause the at least one processor to relate each of the at least one sentence part and the at least one named entity to a support record type, and further configured to cause the at least one processor to generate a support data record for the support requirement, including filling individual fields of the support data record using the at least one sentence part and the at least one named entity. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A method comprising:
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receiving support text characterizing a support requirement for available information technology (IT) support, the support text being received in sentence form via a graphical user interface (GUI); identifying at least one sentence part within the support text; calculating a sentence part score relating the at least one sentence part to at least on support type of the available IT support; identifying at least one named entity within the support text, including executing a query against support-related data, using the support text; calculating a named entity score relating the at least one named entity to the at least one support type; and filling the at least one sentence part and the at least one named entity within corresponding fields of a support data record of the at least on support type. - View Dependent Claims (13, 14)
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15. A computer program product including instructions recorded on a non-transitory computer readable storage medium and configured, when executed by at least one semiconductor processor, to cause the at least one semiconductor processor to:
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receive support text characterizing a support requirement for available information technology (IT) support, the support text being received in sentence form via a graphical user interface (GUI); identify at least one sentence part within the support text; calculate a sentence part score relating the at least one sentence part to at least on support type of the available IT support; identify at least one named entity within the support text, including executing a query against support-related data, using the support text; calculate a named entity score relating the at least one named entity to the at least one support type; and fill the at least one sentence part and the at least one named entity within corresponding fields of a support data record of the at least on support type. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification