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VEHICLE-REPAIR SUPPORT SYSTEM, SERVER, AND COMPUTER PROGRAM

  • US 20160085864A1
  • Filed: 04/15/2014
  • Published: 03/24/2016
  • Est. Priority Date: 04/22/2013
  • Status: Active Grant
First Claim
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1. A vehicle-repair support system, comprising:

  • a communication terminal that obtains vehicle information from a vehicle; and

    a server that receives the vehicle information from the communication terminal and supports repair of the vehicle,wherein the server comprises;

    an inquiry unit that makes an inquiry to a repair requester about a vehicle condition;

    a search unit that, based on a result of the inquiry made by the inquiry unit, makes a search for information about similar cases which involve a symptom similar to a symptom of the vehicle targeted for the repair; and

    a search result notification unit that notifies a result of the search made by the search unit to the communication terminal,whereinthe inquiry unit makes the inquiry about an inquiry item as to whether or not the repair to be made is attributable to an accident or disaster, andbased on a result of the inquiry as to whether or not the repair to be made is attributable to an accident or disaster, the search unit makes the search for the information about the similar cases which involve the symptom similar to the symptom of the vehicle targeted for the repair.

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