SYSTEM AND METHOD FOR CONFIGURING COMMUNICATION SESSION

• US 20160094590A1
• Filed: 09/30/2014
• Published: 03/31/2016
• Est. Priority Date: 09/30/2014
• Status: Abandoned Application

• Current Assignee: Giosg.com Oy
• Original Assignee: Giosg.com Oy
• Inventors: Vainio, Tuomas, Taina, Mikael, Paakkonen, Joona, Rissanen, Ville-Matti, Kuski, Kimmo, Niinimaki, Ari, Halttunen, Arsi
• Application Number:
  US14/501,742
• Publication Number:
  US 20160094590A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/063112 Skill-based matching of a person or a group to a task
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: G06Q 30/0617 Representative agent
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment

Abstract

Disclosed is a system for configuring a communication session. The system comprises a plurality of operator devices associated with a plurality of sales operators. The system further comprises a server arrangement coupled via one or more communication networks to the plurality of operator devices. The server arrangement is operable to receive information pertaining to a web page that is accessed by a consumer device associated with a given consumer. The server arrangement is then operable to analyze the information to select an operator device from the plurality of operator devices. Moreover, the server arrangement is operable to start the communication session between the consumer device and the selected operator device.

Claims

1. A system for configuring a communication session, the system comprising:

a plurality of operator devices associated with a plurality of sales operators; and

a server arrangement coupled via one or more communication networks to the plurality of operator devices, wherein the server arrangement is operable to receive information pertaining to a web page that is accessed by a consumer device associated with a given consumer, and to analyze the information to select an operator device from the plurality of operator devices,

further wherein the server arrangement is operable to start the communication session between the consumer device and the selected operator device.

2. A system of claim 1, wherein a sales operator associated with the selected operator device is an expert associated with the information.

3. A system of claim 1, wherein the server arrangement is operable to analyze the information based on a predetermined set of rules.

4. A system of claim 1, wherein the server arrangement is operable to

compare one or more keywords found on the web page with one or more keywords stored at the server arrangement,

analyse communication history of the consumer device,

analyse internet protocol information of the consumer device,

analyse content and value of a shopping cart and/or

compare actual time with opening times of the sales operators,

when analysing the information.

5. A system of claim 4, wherein the one or more keywords found on the web page comprise brand names of products sold on the web page.

6. A system of claim 1, wherein the communication session is a chat session.

7. A system of claim 1, wherein the information is derived from a content of the web page.

8. A system of claim 1, wherein the information pertains to one or more keywords found on the web page.

9. A method for configuring a communication session, the method comprising:

(a) downloading an executable code to a first computing device;

(b) collecting information from the first computing device using the executable code;

(c) communicating the information to a server arrangement;

(d) analyzing the information at the server arrangement;

(e) selecting, from a plurality of addresses, an address for communication, based at least partially on said analysis of the information; and

(f) starting the communication session between the first computing device and a second computing device, the second computing device being associated with the address for communication.

10. A method of claim 9, wherein a first user of the first computing device is a visitor to a web page, and a second user of the second computing device is an expert associated with the information.

11. A method of claim 9, wherein the information is analyzed based on a predetermined set of rules.

12. A method of claim 9, wherein the analyzing the information comprises comparing one or more keywords found on a web page with one or more keywords stored at the server arrangement.

13. A method of claim 12, wherein the one or more keywords found on the web page comprise brand names of products sold on the web page.

14. A method of claim 9, wherein the executable code is a Javascript.

15. A method of claim 9, wherein the communication session is a chat session.

16. A method of claim 9, wherein the information is derived from a content of a web page.

17. A method of claim 9, wherein the information pertains to one or more keywords found on the web page.

18. A computer program product comprising a non-transitory computer-readable data storage medium having stored thereon computer-readable program code, which is executable by a processor of a computing device to implement a method of claim 9.